Application Support Engineer

**Application Support Engineer - Santa Costa Rica**

Would you like to invest your IT expertise in a role in which you can enable the smooth operations of an organization’s corporate systems? Are you ambitious to work for a truly market-leading company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as an Application Support Engineer.

**Western Union powers your pursuit.**

**Role Responsibilities**:

- Act as an innovator, disruptor, and executioner in informing and driving all aspects of our technical strategy.
- Demonstrate strong capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards.
- Make appropriate product and business trade-offs and give technology direction that leads to measurable product and business outcomes.
- Strong emphasis on the customer journey, product quality, performance tuning, troubleshooting, and continuous development
- Define, design, and implement complex, multi-tier distributed software systems throughout all phases of the software development process.
- Thorough code reviews.
- Coach and mentor junior engineers.
- Be a culture champion on the team and across the company.

**Role Requirements**:

- Bachelor’s in Computer Science or related fields with 5+ years of related professional experience.
- Excellent understanding of computer science fundamentals, data structures, and algorithms.
- Demonstrated experience in C/C++ (General Knowledge), Powershell scripting (for Tanium tasks), and SQL.
- Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance with emerging technology standards.
- Able to operate at highly varying levels of abstraction from business strategy to product strategy to high-level technical design to detailed technical design to implementation.
- Hands-on experience in building a microservices-based architecture and platform developed and deployed at scale.
- Experience with agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery)
- Ability to work in a fast-paced, iterative development environment, adapt to changing business priorities, and thrive under pressure.
- Team player with strong analytical, verbal, and written communication skills.
- Experience in the Financial Services industry preferred.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

LI-DJ1