Senior Manager

Senior Manager – Publisher Services – Costa Rica

Are you looking for an opportunity to apply your Software License Compliance skills and experience to the next level?

Overview:

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies.

Connor's continued pursuit for excellence in the delivery of professional contract compliance services has gained trust and recognition of the world's largest software vendors. The company's experienced teams ensure our clients are served by the best tenured industry experts.

With the continuous business growth and expansion of Connor and its clients, we are looking for a Senior Manager based in the US to help us further build our capabilities and manage global client projects. The Senior Manager, with the support of the leadership team, advises clients on license compliance initiatives and execution of audits. This role involves various compliance related projects across multiple vendors, including audit project management, data analytics and process improvement. We rely heavily on our Senior Managers and expect a high degree of professionalism as we provide the highest quality of professional service our clients require and expect. The Senior Manager is responsible for supervising and reviewing the work of each client engagement; and to be the liaison between our clients and their customers/licensees. 

Main Responsibilities:

• Actively manage client engagements for Key Global accounts to agreed budgets and timelines
• Manage and perform all facets of the software license compliance review process for existing clients: resource planning, audit planning, audit team management, quality control review, etc.
  
• Demonstrate solid understanding of client businesses, technologies and risks.
  
• Maintain technical and practical knowledge about clients and industry, bringing that knowledge to the execution and oversight of audits.
• Perform extensive excel analysis as part of audit execution, client internal initiatives and other services.
  
• Manage audit Key Performance Indicators (KPI's) to evaluate the ongoing success of the business.
  
• Meet specific business relationships and growth goals by developing and maintaining strong strategic relationships with clients and key industry contacts.
  
• Interact with cross functional teams at clients/licensees and manage multiple projects simultaneously.
  
• Provide leadership and training to staff across all grades.
  
• Partner with our Marketing team to consistently drive new content, develop go to market material and proposals.
• Supervise, coach and mentor all levels of staff: conduct performance reviews, contribute to performance feedback and training, develop and communicate workplace culture and code of conduct.
  
• Recruit, develop and mentor a talented team of professionals, to help bring growth to the business.
• Identify opportunities for new services, methodologies or work processes internally or externally.
  
  

Requirements 

Experience, Skills, and Characteristics

• Degree in Business Administration, Accounting, Computer Science, Information Systems Administration, Engineering or related field; CPA, CIA, CISA certification
• 6+ years in Professional Services or relevant Industry experience
• Preferred third party audit experience, including contractual review, software licensing reviews, and/or contract compliance experience (royalty and licensing auditing).
• Big 4 experience desired but not essential
  
• Strong references from existing employer/clients.
• Proficient understanding of technology and software license contracts.
• Demonstrate an understanding of business processes, internal control risk management, IT controls and related standards.
• Identify and evaluate complex business and technology risks, management processes, internal controls which mitigate risks, and related opportunities for internal control improvement.
• Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services.
• Strong background in auditing techniques and/or computer control environments.
• Strong written and verbal presentation skills including the ability to translate technical information to a variety of technical and non-technical audiences.
• Proven ability to influence and resolve issues with senior leaders and customers; sophisticated negotiation skills are desirable.
• Hard working, detail oriented and ability to motivate and manage engagement teams.
• Self-driven, highly motivated, and able to work well independently and in team environments.
• Proven experience with building strong relationships and instilling trust with clients and internal teams.
• Ability to adapt to different licensee conditions and cultural differences while executing audits globally.
• Strategic thinker with ability to make prudent business decisions.
• Professional and personable demeanor.
• Flexibility to work effectively across multiple engagement teams, clients and licensees across the globe with different time zones.
• Proficient in the use of Microsoft Office Suite with strong Excel skills.
• 25%-35% domestic and international travel required.
• Flexible working with optional full remote working.

Desirable Related Working Technical Experiences

• Windows or UNIX/Linux administration background including proficiency with Active Directory
• Windows Server Desktop
• VB Script, Shell Script
• VB/Shell/PERL/Macros
• SAM experience (SMS, Altiris, etc.)
  
• ISO and ITIL SAM Standards

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You'll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.

Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you.

Join us and be part of our Global Team.