Phone Application Advocate

hace 2 semanas

San Francisco, Heredia, Costa Rica Auxis A tiempo completo


Job Summary

The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.



Responsibilities

  • Respond to high-volume inbound calls daily
  • Work to achieve best in class customer service by meeting or exceeding all customer experience key performance indicators such as first call resolution, customer satisfaction survey results
  • Provide accurate and timely responses to potential customers; reroute calls to other departments when necessary
  • Treat all callers with respect and provide a world-class customer experience
  • Adhere to work schedule, assigned daily duties, and work activities.
  • Attend all mandatory training and meetings.
  • Follow all policies, procedures, and compliance regulations. Provides advice/suggestions to challenges experienced during previous visits.
  • Manages and supports multiple ongoing projects


Skills and Experience

  • English – Spanish Language (Oral and writing B2+ or above). 
  • 1 years of experience in Customer Service .
  • The resource will work on a flexible schedule. Within our Hours of Operations  
  • Must be available to work on weekends. 
  • Must have a high school diploma. 
  • A genuine interest in working with and helping customers. 
  • Must possess excellent communication skills and involvement. 
  • Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred. 
  • Good presentation and a polite, tactful, and friendly character. 
  • Financial background is a plus.


About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis' culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

Benefits

  • Health benefits including medical, vision, and dental.
  • Asociacion Solidarista
  • Training and development programs
  • Employee recognition program
  • Paid time off and family-paid leave
  • Paid day off for your birthday

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