Service Desk

hace 11 horas

San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

Manage all different types of inquiries generated via inbound activities such as chat, email and call. Attend the help desk line and respond to users' requests regarding application issues or questions. Call back missing calls. Diagnoses and troubleshoots level 1 problem. Management of ticketing support queue (production support). Troubleshooting customer issues with customers directly either via email or on the phone. Development of knowledge articles and end-user training guides for new feature releases. Escalate issues or queries to appropriate teams. Initiates service orders (tickets) for all users' requests assisting as necessary to provide appropriate information. Participates in ensuring that customer requests via the ticketing system are managed to closure. Work on especial projects as per client's needs. Backup model service for technology support. Maintain service level agreements and high customer satisfaction scores. Good organization and time management skills. Demonstrated ability to drive continuous improvement and solve problems in a team environment. Proactive and self-motivated, with the ability to prioritize multiple tasks under tight deadlines and work independently. 1-2 years of experience working in a call center / BPO environment. Excellent communication skills, both verbal and written in German. Intermediate English level in both written and verbal. Solid knowledge in MS Office applications (Excel, PowerPoint, Word, etc). Proficient in Windows operating system environment. Excelllent customer service. Flexibility to work in different work shifts. High School Diploma or equivalent. Advance German level in both written and verbal. Experience with Oracle CPQ. Experience working with Service Level Agreement (SLA) and Key Performance Indicators (KPIs). Experience working with ITSM tool. Advance French level in both written and verbal.

  • Service Desk Agent

    hace 11 horas

    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    SERVICE DESK AGENTPurposeTo provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents.EducationHigh School Diploma or 2 years of proven experience as Customer Service or Tech Support RepresentativeExperienceProficiency...

  • Service Desk Support

    hace 11 horas

    San Francisco, Heredia, Costa Rica DO Gestión de Talento A tiempo completo

    Service Desk Support (Heredia – On site)Our client, an important company in the service business area, is looking to hire a Service Desk Support. This person will be responsible for assigning and resolving cases, attending regular client calls, performing daily, weekly, and monthly reporting, and providing account statements to customers. The role includes...

  • Service Desk Analyst

    hace 11 horas

    San Francisco, Heredia, Costa Rica Auxis- US A tiempo completo

    Job SummaryThe Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls, chats,...

  • Service Desk

    hace 11 horas

    San Francisco, Heredia, Costa Rica NTT DATA A tiempo completo

    Req ID: 350835NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk - German / English (Remote Night shift) to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). ...

  • Service Desk Level 1

    hace 11 horas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

  • Service Desk

    hace 11 horas

    San Francisco, Heredia, Costa Rica NTT DATA North America A tiempo completo

    Req ID:350835NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk - German / English (Remote Night shift) to join our team in Heredia, Heredia (CR-H), Costa Rica...

  • Service Desk Support II

    hace 11 horas

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    COMPANY OVERVIEWSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point...

  • Sr. Trilingual Service Desk Analyst

    hace 11 horas

    San Francisco, Heredia, Costa Rica Auxis- US A tiempo completo

    Job SummaryThe Senior Trilingual Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service across three supported languages, such as English, Spanish, Portuguese and French. In this senior role, the analyst is expected to manage multiple accounts by applying the...

  • IT Service Desk Associate

    hace 11 horas

    San Francisco, Heredia, Costa Rica Fisher Investments A tiempo completo

    OverviewThe Opportunity:The IT Service Desk Associate provides in-depth desktop support to Fisher Investments and its employees. You will oversee troubleshooting, diagnosing and resolving complex PC and network problems. They are also a resource and first point of escalation to IT Service Desk Associates. You will report to the Team Leader.The...

  • Service Desk Analyst

    hace 11 horas

    San Francisco, Heredia, Costa Rica Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave...