Especialista en renovaciones

Important Information

Location: Heredia, Costa Rica

Work Mode: Hybrid - 4 days on-site

Job Summary

As an
SMB Renewal Specialist
, you'll work closely with SMB CSMs and customers to manage renewals, generate pricing quotes, prevent churn, and successfully close opportunities—while delivering an excellent customer experience.

Responsibilities and Duties

• Manage a portfolio of SMB customers and renewal opportunities
• Partner with CSMs and Account Managers on renewals, add-ons, and upsells
• Conduct discovery conversations and handle objections proactively
• Negotiate renewal terms to retain customers and maximize bookings
• Build and manage 30/60/90-day pipelines and forecasts
• Generate pricing quotes and maintain accurate records in Salesforce
• Meet and exceed bookings targets

Qualifications and Skills

• Associate's degree or equivalent work experience
• Experience with Salesforce or another CRM (preferred)
• Previous experience in sales, renewals, or negotiations
• Strong communication, organization, and time-management skills
• Customer-first mindset and ability to work with minimal supervision
• Comfortable building rapport via phone, email, and video calls

Additional Requirements

• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.