ADVOCATE, CUSTOMER SERVICE

hace 8 horas

San Francisco, Heredia, Costa Rica Qualfon A tiempo completo

Overview:

Qualfon Costa Rica is actively hiring Back Office Representatives. The ideal candidate can work as part of a team, and the ability to respond quickly to requests from management.

As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports.

OUR MISSION

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through Qualfon University program
  • FREE access to personal and professional support through the Qualfon care coaches' program
  • Medical, dental. vision benefits and life & accident insurance
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • Paid training
  • Employee discounts
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Qualfon is dedicated to ensuring all team members have

WORK FROM HOME REQUIREMENTS

  • High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
  • Upload speed of 3Mbps; Download speed of 10 Mbps
  • The Internet service provider (ISP) must be highly stable with 1% or less packet loss
  • Latency under 100ms
  • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
  • All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

EMPLOYEE BENEFITS

  • Costa Rica mandatory benefits.
  • Scholarship program at Qualfon University (Rochat School of Business).
  • Care Coach program.
  • Free access to online learning platforms (LinkedIn and Coursera).
  • Medical benefits through MediSmart for full-time employees.
  • Competitive wages plus bonus.
  • Opportunities to earn additional income through incentives.
  • Values-driven organization.
  • USD salary & Referral bonus

Responsibilities:

KEY RESPONSABILITIES

  • Data management.
  • Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
  • Collect the feedback of all the assigned queues daily and take the needed action.
  • Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
  • Follows up with customer needs and team lead requests.
  • Cooperates with special projects.

Qualifications:

QUALIFICATIONS

  • Advanced English Speaker. Fluent in verbal and written English 85% / B2.
  • Strong knowledge of Microsoft Excel.
  • At least 1 year of call center experience.
  • Strong organization skills and attention to detail.
  • High-level written and verbal communication skills.
  • Communication and interpersonal skills.
  • Proficiency in MS Office.
  • High School Diploma.
  • Excellent email etiquette.
  • Customer Service Oriented.

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