Staff Account Operations Manager

hace 6 días

Escazú, Escazú, Costa Rica Emerson A tiempo completo
Description
Account Operations team partners with customers and internal stakeholders in T&M to provide a streamlined, 'primary point of contact' engagement for our Strategic and Enterprise Customers to achieve seamless customer experience, increase sales productivity and enable growth. The AOMs are an integral part of the account team and provide differentiated & customized treatment to solve challenges at the  customer's end and ensure account growth. *This is an individual contributor role with no direct reports.   In This Role, Your Responsibilities Will Be:
  • Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan 
  • Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, coordinate delivery, Post sale activities) to enhance sales productivity. 
  •  Manage operational aspect of opportunities through the opportunity lifecycle, remove roadblocks to accelerate billings 
  • Establish and maintain strong customer relationship with key technical and operational counterparts within the accounts to capture customer operational profile to provide effortless customer experience. 
  • Providing differentiated support by understanding customer needs, T&M business model, offerings, and capabilities.
  • Apply commercial acumen to capture buying cycle insights (lead discovery engagements with the customer to capture funding source, procurement process, and approval process).
    • Responsible for managing customer assets and entitlements. 
  • Identify opportunities to drive velocity and remove roadblocks through the customer engagement process.
    • Proactive opportunity and project management with cross functional teams to streamline customer experience and maximize revenue 
  • Provide inputs into the Quarterly business reviews and score card reviews 
  • Drive escalations and CI for nonstandard commercial terms and processes 
  Who You Are:
  • You create teamwork allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
  For This Role, You Will Need:
  • Bachelor's degree preferably in business, technical, communications field.
  • 3 years of experience in a supporting role within a Sales/Operational function.
  •  Fluent English language competency.
  • Possess the ability to build strong partnerships both internally and externally.
  •  Strong communication skills including the ability to deliver crisp, concise verbal and written updates.
     
Preferred Qualifications That Set You Apart:
  • Effective in building relationships, collaborating, influencing others. 
  • Possess an analytical, problem-solving and a growth mindset.
  • Experience with Salesforce, CRM system, strong excel skills, PowerPoint, MS office skills. 
  • Effective time Management skills and a self-starter attitude. 
  • Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.

  Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.


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