E-commerce Onboarding Technical Account Manager

hace 1 semana

Escazú, Escazú, Costa Rica Flat Rock Technology 🧩 A tiempo completo

Role:
E-commerce Onboarding Technical Account Manager (with API experience)

Salary: $1,500

Work type: Hybrid

E-commerce experience essential.

As a Onboarding Technical Account Manager, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

Main responsibilities

  • Lead technical discovery and solution design during late-stage sales engagements for strategic clients
  • Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
  • Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
  • Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
  • Provide expert-level platform training and consultation to client stakeholders
  • Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
  • Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
  • Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
  • Communicate complex technical concepts clearly to both technical and non-technical stakeholders
  • Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
  • Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Requirements

  • 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
  • Experience of working in e-commerce
  • Fluent in both written and spoken English
  • Experience leading projects and delivering on time
  • Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
  • Advanced expertise in REST and SOAP API integrations and troubleshooting
  • Strong working knowledge of Excel and HTML
  • Excellent problem-solving, time management, and prioritization skills
  • Strong communication and presentation skills for technical and non-technical audiences
  • Proven ability to document processes and create technical enablement materials

What we offer in return

  • Opportunities for professional growth and career development
  • Challenging work in a fast-growing international organization
  • Dynamic work environment
  • Modern offices around the world

If you feel your skills and experience are a match to what we are looking for please send your CV in English.

Privacy statement:

By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

We can't wait to meet you

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