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Hybrid - Inventory management specialist

hace 2 semanas

San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

Job Summary
Join our team as a Inventory Management Specialist where you will leverage your expertise in customer service and MS Excel to enhance customer satisfaction and streamline processes. With 1 to 2 years of experience you will play a crucial role in managing customer interactions and ensuring a seamless experience. This work-from-home position offers a day shift allowing you to balance work and personal commitments effectively.

Responsibilities

  • Manage customer inquiries and provide timely and accurate responses to enhance customer satisfaction.
  • Utilize MS Excel to analyze customer data and generate reports that support decision-making processes.
  • Collaborate with cross-functional teams to resolve customer issues and improve service delivery.
  • Implement strategies to enhance the customer experience and ensure a high level of service quality.
  • Monitor customer feedback and work towards continuous improvement in service offerings.
  • Develop and maintain strong relationships with customers to foster loyalty and trust.
  • Assist in the development and implementation of customer service policies and procedures.
  • Provide training and support to team members to ensure consistent service standards.
  • Coordinate with inventory management teams to ensure product availability and timely delivery.
  • Track and report on key performance indicators to measure service effectiveness.
  • Identify opportunities for process improvements and implement solutions to enhance efficiency.
  • Stay updated on industry trends and best practices to maintain a competitive edge.
  • Contribute to the companys purpose by ensuring customer satisfaction and positive brand reputation.

Qualifications

  • Demonstrate proficiency in customer service and MS Excel to effectively manage customer interactions.
  • Possess strong analytical skills to interpret data and generate actionable insights.
  • Exhibit excellent communication skills to interact with customers and team members.
  • Show experience in inventory management and customer experience as a plus.
  • Display the ability to work independently in a remote setting and manage time effectively.
  • Have a proactive approach to problem-solving and a commitment to continuous improvement.
  • Maintain a customer-centric mindset to drive service excellence.