NAM HR Connect Inquiry Management Specialist

hace 11 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Support case inquiry management team with cases, chats and phone (Contact Center). Serves as the instructor to our customer on the systems and self-service options available for employees and managers. Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Supports complex/specialist level inquiries Acts as SME for HR Delivery Pillar processes (GPS, TAO, Core HR, Data Services) Constant monitoring of work volumes in order to achieve operational metric targets by managing and balance incoming workload with available staff. Previous relevant experience in contact center (desirable) Knowledge in Workday and ServiceNow (desirable) Knowledge in HR (desirable) Intermediate/Advance English level (writing and spoken) Proficient in Microsoft Office Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Experience in customer service Bachelor's degree/University degree or equivalent experience For complementary skills, please see above and/or contact the recruiter.


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