NAM HR Connect Inquiry Management Generalist

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo
Support case inquiry management team with cases and phone (Contact Center). Serves as the instructor to our customer on the systems and self-service options available for employees and managers. Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Previous relevant experience in contact center (desirable) Knowledge in Workday and ServiceNow (desirable) Knowledge in HR (desirable) Intermediate/Advance English (writing and spoken) Proficient in Microsoft Office Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Experience in customer service High School diploma or equivalent For complementary skills, please see above and/or contact the recruiter.


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