Collections Representative

hace 6 días


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

Company Description

Bill Gosling Outsourcing is an adaptive BPO partner with over 70 years of expertise. Serving various industries including Banking & Financial Services, Utilities, Automotive, Insurance, and Consumer Services, we deliver outcome-based solutions that blend human expertise with AI precision. With a global team of over 5,900 professionals across the world, we focus on helping enterprises scale smarter and achieve their most ambitious strategic goals. Our adaptive ecosystem drives measurable ROI, compliance, and customer experience excellence.

Role Description

This is a full-time on site role for an entry level of Collections Representative located in the Belen, Heredia. The Collections Representative will be responsible for managing debt collection efforts, communicating with customers to resolve outstanding balances, and providing excellent customer service. Daily tasks include contacting customers, negotiating payment plans, maintaining accurate records, and adhering to relevant regulations and company policies.

Qualifications

  • Debt Collection and Cash Collection skills
  • Strong Communication and Customer Service skills
  • Basic understanding of Finance principles
  • Ability to work independently and in a team environment
  • Proficiency in using relevant software and tools
  • B2+ or above

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