Cash Collection Representative II

hace 2 semanas

CRI San Jose Multiple OpCo, Costa Rica Envista Dentistry A tiempo completo


Job Description:

  • Perform daily collection activities and monitor overdue payments from customers.
  • Engage in daily collection activities through telephone calls, emails, reminders, and statements.
  • Approach customers daily to build and nurture positive relationships.
  • Maintain accurate and up-to-date customer details and account records.
  • Review and approve customer's order hold releases.
  • Drive necessary actions to improve Days Sales Outstanding and reduce bad debt percentages.
  • Collaborate with Sales Managers, Sales Representatives, and Customer Service to discuss customer status and new orders.
  • Prepare collection arrangements.
  • Handle adjustments, queries, and resolve problems within company guidelines and policy.
  • Process customer payments on accounts.
  • Perform ad-hoc tasks as required.

Job Requirements:

Knowledge and Qualifications:

  • 1-3 years' experience in similar customer-focused roles.
  • Credit collection qualification is desirable.
  • Proficient with computer skills (Excel, Other Office tools, Outlook, CRM).
  • Oracle/SAP experience
  • College-level education in Finance, Accounting, Business, or equivalent (E.g., Technical degree)

Critical Skills/Technical Know-How:

  • Fluent in English.
  • Aptitude for a customer-oriented and service-minded approach.
  • Collaborative and team-oriented mindset.

Understanding of the credit collections process and use of collection automation tools is desirable

Operating Company:

Corporate

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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