Collections Associate

hace 6 días


San Francisco, Heredia, Costa Rica ESO A tiempo completo $30.000 - $60.000 al año

How You'll Support Our Mission
ESO Is seeking a high-volume collections associate to maintain a large portfolio of small and medium customers, ensuring that they are current on all invoices and assisting with any billing issues. This job requires consistency and ability to move at a rapid pace, and close attention to detail.

  • Required to be at the office 3-4 days a week***

What You'll Be Doing - The Day to Day

  • Collects on past due invoices by quickly calling and e-mailing customers, moving outstanding balances through the collections process.
  • Identifies accounts for escalation, and drafts letters for collections manager and the legal team based on the appropriate template.
  • Serves as front-line representative for customers with questions on invoicing, billing, pricing, renewals, and support, resolving issues and connecting customers to the appropriate departments.

Who You Are - The Essentials

  • 3+ years of robust business-to-business collections experience.
  • Strong written communication skills and ability to guide and control phone conversations (C1 English level is a must).
  • Strong experience with Excel (Mid-High level is required).

Who You Are - The Desirables
(It's a plus if you have):

  • Previous NetSuite experience.
  • High-volume cash application expertise.

About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
Applicant Privacy Notice – please click here to review the privacy policy which details how your data is collected, used and protected.


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