Collections Associate

hace 5 días

San José, Costa Rica Moody's A tiempo completo

**Responsibilities**:

- Ability to navigate unscripted calls to understand nature of queries and to correctly assign to the relevant team for resolution
- Maintain accurate records in internal collections system of all communication with clients
- Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed
- Investigate credit items from the assigned portfolio, reconciling the account and providing detailed explanation to the customer of the credit balance and offering them the correct recourse
- Support internal adjustment process
- Maintain customer records in internal systems
- Attend regular meetings with line manager to discuss your portfolio.
- Escalate difficult collections to line manager
- At least 2 years of experience in B2B collections within a financial / corporate environment
- Strong written and verbal communication skills
- Competent in Excel, Word & Power Point
- Knowledge of Power BI advantageous
- Knowledge of SAP advantageous
- Customer Services driven
- Ability to work with high volumes productively and accurately
- Ability to work independently and in a team environment
- Highly organized and efficient
- Excellent attention to detail
- Fluency in English and Spanish is essential

Collections (756110)

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

  • Associate Cash Collections

    hace 1 semana

    San José, San José, Costa Rica Publicis Re:Sources A tiempo completo

    Company DescriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide...

  • Collections Associate

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ESO A tiempo completo

    How You'll Support Our MissionESO Is seeking a high-volume collections associate to maintain a large portfolio of small and medium customers, ensuring that they are current on all invoices and assisting with any billing issues. This job requires consistency and ability to move at a rapid pace, and close attention to detail.Required to be at the office 3-4...

  • Collections Analyst

    hace 1 semana

    San Francisco, Heredia, Costa Rica LSEG A tiempo completo

    Job Description (Job advert content)The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal partners, often requiring collaboration between teams to resolve issues with delinquent...

  • Junior Associate Cash Collections

    hace 5 días

    San José, San José, Costa Rica Publicis Re:Sources A tiempo completo

    Company DescriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide...

  • Ar Team Lead

    hace 3 días

    San José, Costa Rica Dwellworks Costa Rica LTD A tiempo completo

    **Overview** The Accounts Receivable Team Leader will work closely with the AR team members to establish global processes and procedures that support consistent billing and collections. They will serve as a mentor and trainer to AR team members. They will partner with key members of the Dwellworks team, such as operations, sales, and finance to identify...

  • Collection Representative

    hace 1 día

    San José, Costa Rica Credito Real USA Finance LLC A tiempo completo

    **BILINGUAL CUSTOMER SERVICE REPRESENTATIVE** We are one of the nation’s top automobile loan providers and we are searching for talented professionals with a track record of success within a collections role. If you are an ambitious, results - oriented collector that enjoys being number 1 in results while helping our customers to build better credit and...

  • Collections Support Representative

    hace 2 semanas

    San José, Costa Rica DXC Technology A tiempo completo

    Partners with the businesses to ensure that the capital strategies are operationally supported and strategically focused to secure the greatest return on investment for the global company. Gathers financial data and performs financial analyses and reporting (e.g., profit & loss, balance sheet, cash flow, pricing, etc.) to influence decisions within the...

  • Collections Support Representative

    hace 7 días

    San José, Costa Rica DXC Technology A tiempo completo

    Partners with the businesses to ensure that the capital strategies are operationally supported and strategically focused to secure the greatest return on investment for the global company. Gathers financial data and performs financial analyses and reporting (e.g., profit & loss, balance sheet, cash flow, pricing, etc.) to influence decisions within the...

  • Account Receivable Analyst

    hace 1 día

    San Francisco, Heredia, Costa Rica Freudenberg Group A tiempo completo

    Working at Freudenberg: We will wow your worldResponsibilities:Collections: maintain relevant systems, collection calls, and invoice logs with status updates, identify delinquent accounts, following up with customers on past due invoices, and reporting to stake holders on collections status. Work disputes, investigate and initiate queries with customers in a...

  • Program Success Associate

    hace 1 semana

    San José, Costa Rica TreviPay A tiempo completo

    At TreviPay, we help clients grow by streamlining B2B payments through a combination of innovative technology, service expertise, and working capital to improve their customer’s experience and free up funding for growth. We facilitate $6 billion in transactions per year in 18 currencies for customers in more than 27 countries. We specialize in payment and...