Collections Associate

hace 7 días

San José, Costa Rica Moody's A tiempo completo

**Responsibilities**:

- Ability to navigate unscripted calls to understand nature of queries and to correctly assign to the relevant team for resolution
- Maintain accurate records in internal collections system of all communication with clients
- Record accurate details of disputes that arise from collection calls for referral to the relevant internal departments and follow up as needed
- Investigate credit items from the assigned portfolio, reconciling the account and providing detailed explanation to the customer of the credit balance and offering them the correct recourse
- Support internal adjustment process
- Maintain customer records in internal systems
- Attend regular meetings with line manager to discuss your portfolio.
- Escalate difficult collections to line manager
- At least 2 years of experience in B2B collections within a financial / corporate environment
- Strong written and verbal communication skills
- Competent in Excel, Word & Power Point
- Knowledge of Power BI advantageous
- Knowledge of SAP advantageous
- Customer Services driven
- Ability to work with high volumes productively and accurately
- Ability to work independently and in a team environment
- Highly organized and efficient
- Excellent attention to detail
- Fluency in English and Spanish is essential

Collections (756110)

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.

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