Business Analyst, Contract Pricing and Accuracy

COMPANY OVERVIEW
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

As a Business Analyst - Contract Pricing & Accuracy, you will play a key role in bridging business needs and technology solutions. You will support the Contract Pricing & Accuracy team in the rollout and continuous improvement of systems, processes, and methodologies aligned with the company's long-term transformation objectives.

In this role, you will collaborate closely with cross-functional stakeholders to gather requirements, analyze processes, and design effective solutions that enhance accuracy, efficiency, and user experience. You will act as a subject matter expert (SME) for contract management systems and processes, contributing as a highly skilled individual contributor while maintaining a holistic understanding of enterprise systems and solutions.

Responsibilities

Requirements Gathering & Process Analysis

• Partner with business users, project managers, and technical teams to elicit, analyze, and document functional and non-functional requirements.
• Conduct interviews, workshops, and working sessions to understand business processes, challenges, and improvement opportunities.
• Analyze current-state workflows, systems, and data flows to identify gaps and optimization opportunities.
• Document current and future-state processes using process maps, flowcharts, and diagrams.

Data Analysis & Solution Design

• Analyze datasets to identify trends, patterns, and actionable insights related to contract pricing and accuracy.
• Develop reports and dashboards to support operational and strategic decision-making.
• Collaborate with business and technology teams to design solutions aligned with business objectives and system capabilities.
• Define test scenarios, support system testing, and actively participate in User Acceptance Testing (UAT).
• Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.
• Create and maintain comprehensive documentation, including requirements, process flows, user manuals, and training materials.

Stakeholder Communication & Change Management

• Act as a liaison between business stakeholders, technology teams, and other key partners.
• Present findings, recommendations, and status updates clearly and effectively to stakeholders.
• Support change management initiatives related to system implementations and process improvements.
• Train end-users on new processes, tools, and system enhancements.

Contract Administration & System Support

• Create and maintain contracts and amendments within the Contract Management system through completion.
• Configure and maintain system settings such as association tables, user groups, approval workflows, and metadata standards.
• Ensure accurate and timely capture of contract metadata.
• Serve as the first point of contact for users with questions or issues related to the Contract Management tool, providing timely and effective support.
• Train new users and conduct workshops as needed.
• Develop and maintain user guides and training documentation.
• Generate reports and dashboards to monitor contract status, compliance, and performance.

Skills

• Minimum
  3 years of experience
  as a Business Analyst or in a similar role, preferably supporting contract management, pricing execution, or metrics management.
• A proactive professional with a strong desire to learn and contribute continuous improvement ideas.

A positive, accountable mindset with a focus on delivering high-quality work and meeting commitments on time.
- A growth-oriented individual who is motivated to develop professionally and help elevate team performance.
- Hands-on experience with contract management tools such as
Icertis, Ariba, DocuSign
, or similar platforms.
- Strong analytical skills with a high level of attention to detail.
- Proficiency in
Microsoft Excel, Visio, and PowerPoint
.
- Excellent written and verbal communication skills.
- Strong problem-solving and issue-management capabilities.
- Ability to work independently, manage priorities, and meet deadlines and SLAs.
- Experience or certification in
Agile, Scrum, or Lean Six Sigma (Green Belt)
is a plus.

Education

• Bachelor's degree in
  Industrial Engineering, Business Administration
  , or a related field.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Benefits
:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available