USIS Service Provisioning ll Sales Analyst-Entry

hace 6 días

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

You will act as the point of contact for internal and external customer onboarding requests.

Work closely with stakeholders across the organization including Sales, Fulfillment  teams, to name a few, in order to provide a comprehensive and seamless boarding experience.

What you'll do:

  •  Prioritize and coordinate execution of requests for a timely and accurate service delivery.
  • Process boarding requests based on information provided in Master Service Agreements, Application for Service or 3rd party platforms.
  • Track/follow up on status of each request, keep Customers/Partner informed of request status and respond to questions or inquiries.
  • Provide post-sales support required to deliver products and services, including installation, delivery, and maintenance.
  • Coordinate customer requirements with internal teams  and ensure that customer is set up for organization to deliver agreed upon product or service..
  •  Perform quality control on processed requests.
  • Process boarding requests in Salesforce based on information provided in Master Service Agreements, Application for Service, manuals or 3rd party platforms.
  • Prioritize and coordinate execution of requests for a timely and accurate service delivery.

What minimum experience you need to be eligible:

  • +1 year experience servicing B2B North American clients via voice and email channels.(Business Care, Business Care Canada, Billing, Mortgage, Quality, Credentialing, ReCredentialing, Collections).
  • +1 year knowledge in Salesforce and CRM systems. 
  • +1 year experience managing lead to cash value chain related processes. 
  • English skills both oral and written, minimum B2 level.
  • High School Diploma completed.
  • Typing speed of 35+ words per minute.
  • +1 year of experience of Microsoft or G Suite applications (Excel, Sheets, PowerPoint).

What pluses could set you apart:

  • Ability to analyze and solve problems across multiple scenarios.
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Ability to work effectively in a team.
  • Experience working with large datasets, dashboards, data dictionaries, layouts, data formats, and data encoding. Additionally, experience with Linux, Python, and SQL and/or other programming languages is desired.
  • Bachelor's Degree (Business or Marketing majors are a plus).
  • Experience in a financial or credit reporting agency.

Primary Location:

CRI-Heredia

Function:

Function - Sales Support

Schedule:

Full time

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