Cash Collection North America Team Lead

hace 13 horas

San José, San José, Costa Rica Publicis Re:Sources A tiempo completo

Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview
The Collections Supervisor will lead and oversee the collections management and strategy, ensuring that financial and operational objectives are met efficiently and on time in accordance with current policies and Janus guidelines. This role involves managing and optimizing processes and relies on strong analytical capabilities. It operates under a continuous improvement approach and effective management of the assigned team, as well as relationships with clients and key stakeholders.

Responsibilities
Operational Leadership & Collections Management

Lead, manage, and supervise collection operations for the NAMR region, ensuring that aging targets are met across the total accounts receivable of assigned portfolios.

Ensure and oversee escalation pathways, managing high-level disputes and communications with stakeholders effectively.

Analytics, Reporting & Performance Tracking

Conduct strategic analyses of performance metrics, identify trends, risks, and opportunities, and implement corrective action plans.

Develop portfolio forecasts and manage KPIs to align with organizational objectives.

Prepare and deliver strategic presentations and reports for leadership, audits, and business reviews.

Process Optimization & Continuous Improvement

Drive and facilitate continuous improvement and operational excellence initiatives to optimize processes and mitigate risks.

Oversee migration and integration projects, ensuring smooth transitions, system enhancements, and secure access management for ERP and banking platforms.

Stakeholder Management & Collaboration

Manage and strengthen relationships with key clients, stakeholders, and internal teams to enhance collaboration.

Leadership & Team Development

Guide, coach, and develop team members, promoting a high-performance culture and maintaining psychological safety within the team.

Special Projects

Participate in special projects and other initiatives required by the organization (e.g., system implementations, support for other regions, etc.).

Qualifications

  • University studies related to Business Administration, Economics, Accounting, or Finance.
  • 5+ years of experience related to collections, accounting cycle, intercompany processes and month-end closing, preparation of financial reports, and preparation and review of accounting entries.
  • C1 English level (oral & written skills).
  • Excel proficiency.
  • SAP Intermediate.
  • Knowledge of collections systems (similar to Get Paid).

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