Cash Collection North America Team Lead
hace 2 semanas
Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.
Overview
The Collections Supervisor will lead and oversee the collections management and strategy, ensuring that financial and operational objectives are met efficiently and on time in accordance with current policies and Janus guidelines. This role involves managing and optimizing processes and relies on strong analytical capabilities. It operates under a continuous improvement approach and effective management of the assigned team, as well as relationships with clients and key stakeholders.
Responsibilities
Operational Leadership & Collections Management
Lead, manage, and supervise collection operations for the NAMR region, ensuring that aging targets are met across the total accounts receivable of assigned portfolios.
Ensure and oversee escalation pathways, managing high-level disputes and communications with stakeholders effectively.
Analytics, Reporting & Performance Tracking
Conduct strategic analyses of performance metrics, identify trends, risks, and opportunities, and implement corrective action plans.
Develop portfolio forecasts and manage KPIs to align with organizational objectives.
Prepare and deliver strategic presentations and reports for leadership, audits, and business reviews.
Process Optimization & Continuous Improvement
Drive and facilitate continuous improvement and operational excellence initiatives to optimize processes and mitigate risks.
Oversee migration and integration projects, ensuring smooth transitions, system enhancements, and secure access management for ERP and banking platforms.
Stakeholder Management & Collaboration
Manage and strengthen relationships with key clients, stakeholders, and internal teams to enhance collaboration.
Leadership & Team Development
Guide, coach, and develop team members, promoting a high-performance culture and maintaining psychological safety within the team.
Special Projects
Participate in special projects and other initiatives required by the organization (e.g., system implementations, support for other regions, etc.).
Qualifications
- University studies related to Business Administration, Economics, Accounting, or Finance.
- 5+ years of experience related to collections, accounting cycle, intercompany processes and month-end closing, preparation of financial reports, and preparation and review of accounting entries.
- C1 English level (oral & written skills).
- Excel proficiency.
- SAP Intermediate.
- Knowledge of collections systems (similar to Get Paid).
-
Junior Associate Cash Collections
hace 7 días
San José, San José, Costa Rica Publicis Re:Sources A tiempo completoCompany DescriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide...
-
Cash Collection Representative II
hace 7 días
San José, San José, Costa Rica Envista Holdings Corporation A tiempo completoJob DescriptionPerform daily collection activities and monitor overdue payments from customers.Engage in daily collection activities through telephone calls, emails, reminders, and statements.Approach customers daily to build and nurture positive relationships.Maintain accurate and up-to-date customer details and account records.Review and approve customer's...
-
Associate Cash Collections
hace 1 hora
San José, San José, Costa Rica Publicis Re:Sources A tiempo completoCompany DescriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide...
-
Staff Cash Application
hace 3 días
San José, San José, Costa Rica Publicis Re:Sources A tiempo completoCompany DescriptionRe:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide...
-
Logistics & Billing Operations Manager
hace 2 semanas
San José, San José, Costa Rica Recluta Talenthunter Latin America A tiempo completoObjectiveResponsible for coordinating and leading international freight operations (air and ocean) in North America. Duties include supervising the team, resolving operational issues, handling customer escalations, and ensuring a high level of service. Will work closely with the regional Operations team to ensure that local and global resources, challenges,...
-
R2R Team Lead
hace 2 semanas
San José, San José, Costa Rica Roche A tiempo completoBei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst....
-
R2R Team Lead
hace 3 días
San José, San José, Costa Rica Roche A tiempo completoAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
-
Payroll Manager, Americas
hace 3 días
San José, San José, Costa Rica Lonza A tiempo completoCosta Rica, San JosePayroll Manager, AmericasLocation:San Jose, Costa Rica.The Payroll Manager leads a team of Payroll Coordinators and Time Experts, managing payroll and time processes supported by third-party payroll providers. This role is accountable for ensuring timely, compliant, and accurate payroll delivery across the assigned countries and for...
-
Customer Service Representative
hace 3 días
San José, San José, Costa Rica OOCL North America Group A tiempo completoOn-site role Mon-Fri (w/1 hour lunch)Exciting New Opportunities in Escazu, Costa RicaOOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container...
-
Operations Specialist
hace 2 semanas
San José, San José, Costa Rica OOCL North America Group A tiempo completoOn-site role Mon-Fri (w/1 hour lunch)Exciting New Opportunities in Escazu, Costa RicaOOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container...
