Jr. Associate Cash Collections

hace 6 días

San José, San José, Costa Rica Publicis Re:Sources A tiempo completo

Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview
The Junior Associate Cash Collection is responsible for managing collection

activities and resolving client escalations to ensure the achievement of

collection targets according to market guidelines, quality standards, and the

controls of our Corporate Governance.

Responsibilities
Collection Activities

  • Prepare collection and overdue account reports to generate client
  • Prepare account statements.

Contact clients to manage collection efforts and address discrepancies.

  • Manage collection efforts and address discrepancies in accounts receivable portfolios.
  • Send account statements to clients at the established frequency.

established by Operations and Strategy.

Coordinate monthly or periodic meetings to review and follow up on

  • Coordinate monthly or periodic meetings with agencies and clients to review client portfolios.

Issue Resolution & Client Support

  • Review and manage agency and client requests and inquiries.
  • Handle escalations and ensure collection targets are met with a focus

on customer service.

Process Improvement & Documentation

  • Identify opportunities to optimize and continuously improve

processes related to the department to implement new strategies and

best practices.

  • Create and keep up-to-date manuals for assigned processes.
  • Initiate one-on-one discussions with the supervisor to review

processes and updates

Qualifications

  • Studies or equivalent experience in finance with a business focus.

Accounting.

  • Two or more years of relevant finance or accounting experience.
  • Intermediate Microsoft Office skills.
  • Intermediate-english level oral and written communication skills.

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