Digital Manager

TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic partners, including Four Seasons as well as custom, bespoke travel experiences. Our expertise has led us to be the most-awarded jet expedition company in the world, winning accolades over multiple years in the Travel + Leisure World’s Best Awards, AFAR travelers’ Choice Awards, Conde Nast Traveller Readers’ Choice Awards and Departures Legend Awards among others.

**The Opportunity**:
TCS is looking to add a Digital Manager to our team in Costa Rica The Operations Digital Product Manager role will drive the vision, support and implementation of the digital tools supporting our jet and custom travel operations. This will encompass all post booking, pre departure, and on-trip experience tools across all business units and brands. The tools include SaaS platforms as well home-grown systems that optimize and support the guest experience, and the role is encouraged to steward their roadmap while also supporting a data-driven culture within the team. The Digital PM works through cross-functional collaborators to develop, refine and continually update the vision for these tools, as well as with the operational teams to implement and support the change management for rollouts.

**Location**: Escazu, Costa Rica, Hybrid 2 times a week in office

**Travel Opportunities**: Exciting travel opportunities both domestically and/or internationally to attend expedition departures.

**What you will be doing**:

- Own business leadership of the digital experience of guests from post booking (including handover from sales) through pre-trip and on trip experiences.
- Develop and own the vision of current and future state projects in all elements of the guest experience, working across both tech and operational teams, to deliver best in class service via digital tools
- First point of contact between expedition staff and vendors for on-trip logistics and issues, supporting and troubleshooting when needed
- Deliver data-driven targets and measure performance to deliver on continuous improvement
- Review guest evaluation feedback and content watch data to continuously enhance the guest experience onboard
- Handle tech investment alongside tech team, as well as digital operational budget including forecasting and communicating regular updates with stakeholders
- Partner with tech delivery teams to ensure successful deployments of new features and be single point of contact for tech teams within the business.
- Identify and drive key areas of opportunity by managing a backlog of feature requests, bug fixes and improvements to the system overall
- Communicate effectively both at the Executive and senior leadership levels as well as at the working teams level.
- Stay ahead of industry innovation including in areas of AI and SaaS tool development

**What we are looking for**:

- Excellent verbal and written communication skills
- Excellent analytics and commercial acumen
- Demonstrated ability to effectively handle conflicting priorities gracefully and with limited supervision
- Worked with system implementations
- Ability to work closely with stakeholders and have a consultative approach
- Driver of new technology and comfortable in working on bespoke tools and platforms
- Strong project management skills, knowledge of Smartsheet a plus, including planning, prioritization and training. Ready to support for both internal and external customers at all levels
- Experience handling accounts and vendor relationship

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. TCS World Travel is an equal opportunity employer.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

We look forward to hearing from you