Project Manager

TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic partners, including Four Seasons as well as custom, bespoke travel experiences. Our expertise has led us to be the most-awarded jet expedition company in the world, winning accolades over multiple years in the Travel + Leisure World’s Best Awards, AFAR travelers’ Choice Awards, Conde Nast Traveller Readers’ Choice Awards and Departures Legend Awards among others.

**The Opportunity**:
We are embarking on an exciting digital transformation at our travel organization, leveraging innovative technology to improve customer experiences and streamline operations. We are looking for a Project Manager - Digital Transformation to join our amazing team in Costa Rica The PM will support the vision and implementation of the data transformation and digital tools supporting our jet and custom travel operations. This will encompass all post booking, pre departure, and on-trip experience tools across all business units and brands. The tools include SaaS platforms as well home-grown systems that optimize and support the guest experience, and the role is expected to steward their roadmap while also supporting a data-driven culture within the team. Collaborating closely with cross-functional teams, we strive to deliver outstanding digital services that exceed customer expectations. Join us in driving forward our digital journey and shaping the future of travel.

**Location**:Escazu, Costa Rica (Hybrid)

**Contract**: This is a 10 month contract**:
**What you will be doing**:

- Own the Data and Digitization journey for the team, working with key stakeholders across the business
- First point of contact between expedition staff and vendors for on-trip logistics and issues, supporting and troubleshooting when needed
- Deliver data-driven targets and measure performance to deliver on continuous improvement
- Manage tech investment alongside tech team, as well as digital operational budget including forecasting and communicating regular updates with senior team members
- Partner with tech delivery teams to ensure successful deployments of new features and be single point of contact for tech teams within the business.
- Support the organizational change of new releases and tools across the teams, including supporting training and demos for input and rollout
- Identify and drive key areas of opportunity by managing a backlog of feature requests, bug fixes and improvements to the system overall
- Support all brands and business areas, work with account managers and business leaders to deliver across our portfolio of trips.
- Support the data journey through implementing quick wins and supporting building data linkages, API connection points and supporting backlog data entry projects
- Communicate effectively both at the Executive and senior leadership levels as well as at the working teams level.
- Stay ahead of industry innovation including in areas of AI and SaaS tool development

**What we are looking for**:

- Demonstrated ability to effectively manage conflicting priorities gracefully and with limited supervision
- Taking ownership of the data journey and having a consultative approach with other areas of improvement
- Experience using Lean Six Sigma methodologies an asset
- Driver of new technology and comfortable in working on tailored tools and platforms
- Strong project management skills, including planning, prioritization and training. Ready to support for both internal and external customers at all levels; knowledge of Smartsheet an asset
- Strong attention to detail, and a demonstrated ability to organize, track, and effectively manage multiple systems, processes, and programs
- Passion for travel

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. TCS World Travel is an equal opportunity employer.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

We look forward to hearing from you

LI-HH1 #LI-Hybrid