Customer Support Operations Specialist

hace 2 semanas


Heredia, Costa Rica Wrike Careers Page A tiempo completo

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**Ready to become a Wriker?**:
We have 50+ support agents across several locations, plenty of challenging tasks, and ambitious plans for the future. It would be routine and ad-hoc tasks and projects, including delegated OKRs at some point. You can get access requests, troubleshooting & consulting tasks. You should help to ensure the continuous operation of support systems as well as their improvement for increased efficiency for our agents and satisfaction of our customers. It may require close communication with our vendors, developers, and also with the broader Customer Success Organization and other managers.

**More about Your team**:
Wrike Support is a diverse multicultural team, responsible for building relationships with our customers, helping them with our product, and assisting them with any challenges they encounter. As a part of the Operations team, you will be responsible for supporting the day-to-day operations and software systems used by Wrike Customer Support, and Customer Success Organizations.

**How You'll make an impact**:

- Maintain several systems (Zendesk Suite, Talkdesk, MaestroQA, PagerDuty, etc.) including user administration and integration support
- Manage the queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
- Identify potential areas of improvement and implement new features, processes, and systems to address them
- Understand internal customer needs and business context to provide outstanding support and maintain high customer satisfaction.
- Coordinate both departmental and cross-functional activities related to supporting systems.

**You will achieve your best if you have**:

- English fluency spoken and written.

**You will stand out with**:

- Strong time & task management skills.
- Ability to stay organized under a workload of ad-hoc, recurrent, project, and proactive tasks with a wide range of priorities.
- Ability to communicate effectively with colleagues and managers.

**What's next?**:

- Interview with the Recruiter (30 mins)
- Interview with the Hiring Manager (1 hour)
- Technical Interview (1 hour)

**Your recruitment buddy will be** Juan Molino, Senior TA Representative.

LI-JM1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Hybrid work mode**

Wrike promotes a
- ** **hybrid work mode and we meet in the office 3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Deliver Business Outcomes**

**Be better than the competition**

**Move fast. Then, move faster**

**Know our customers**

**We win together**

**Have courage



  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Loyalty Specialist will assist the Tebra Loyalty Team in day-to-day operations as it relates to retaining our existing customer base and processing customer cancellation requests, deactivations and handling non-payment/collections outreach. You will work closely alongside the Customer Loyalty team in addressing inbound...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Support Specialist you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties. **Your Area of Focus**: - Resolve client's issues and questions while working closely with our internal team and external partners - Provide a positive image to...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Support Specialist you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties. **Your Area of Focus**: - Resolve client's issues and questions while working closely with our internal team and external partners - Provide a positive image to...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: The Customer Support Supervisor is responsible for running the day-to-day Customer Support operations of Patient Pop's individual team. **Your Area of Focus**: - Oversee a team of up to 15 Customer Support Reps - Supervise, coach, motivate, and develop the Customer Support Representatives - Drive achievement of corporate and Support...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...


  • Heredia, Costa Rica Support Services Group A tiempo completo

    **Are you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Costa Rica, 95% of leadership is hired from within. Working here, you’ll have a job that is both rewarding and...

  • Ops Support Specialist

    hace 1 semana


    Heredia, Costa Rica Citi A tiempo completo

    **As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company....


  • Heredia, Costa Rica Kyndryl A tiempo completo

    576522BR **Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of team management experience - 2+ years of experience as Group Manager leading and developing front-line managers. - Working experience with internal/external stakeholders, individual/team performance and escalation management. - C1 English proficiency (advanced). This is a full time, permanent, non - remote position based in Costa Rica and does...


  • Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Product Support Representative you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties. **Your Area of Focus**: - Resolve client's issues and questions while working closely with our internal team and external partners - Provide a positive image to...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...


  • Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    3+ years of data, functional or operational analysis, based on large volumes of data - BS/BA degree in Finance, Economics, Statistics, Business or similar - Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets - Ability to develop new ideas and creative solutions - Advanced problem-solving skills for difficult and complex...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s Degree in accounting/finance or related field. - 5+ years working in Accounts Receivable (AR) or Financial Operations role. - Experience working in or collaborating with a Professional Services Organization - Strong data querying skills including Microsoft Excel Skills (vlookup, pivot tables, charting, etc). - Demonstrated experience generating...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...

  • HRss Support Specialist

    hace 2 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • HRss Operations

    hace 2 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The **HRSS Operations - Background Screening Specialist **is an entry-level position responsible for providing operations support service to execute and monitor for completion new hire and existing employee background screening requirements as per the Global HRCC Background Screening Control Program **Responsibilities**: - Support multiple geographically...

  • HRss Operations

    hace 2 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The **HRSS Operations - Background Screening Specialist **is an entry-level position responsible for providing operations support service to execute and monitor for completion new hire and existing employee background screening requirements as per the Global HRCC Background Screening Control Program **Responsibilities**: - Support multiple geographically...