Customer Service Assistant
hace 1 semana
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.
**Job description CS officer**:
**Duties**:
Support customer and agency to implement and follow SOP's
Gather intelligence on customer to define group expectations
Provide track & trace reports to customers based on agreement
Maintain high focus on strengthening relationship with customer
Manage off tender negotiations & filling
Perform Space Management negotiations
Managing Daily & Weekly micro meetings Internal and External Customers
Review Finance Macro statement of account
Incident trouble shoot / Customer notification / shipment delays, malfunctioning, short shipped units
Data Log Management
Tracking and Tracing (in transit and Idle)
Manage Customs invoicing notifications
Perform Quarterly BAF update
Manage COD approval, charges, internal and external communications
Other tasks assigned by management
**Skills**:
Bachillerato (Degree)
Bilingual (English - Spanish) 60-70% knowledge minimum and willingness to improve fluidity
A minimum 2 year experience in shipping or supply chain
Excellent customer service skills
Excellent organizational skills
High ability to multitask
Excellent time management skills
Excellent team work attitude
Dependable
Adaptable to rapid changes
Open to personal growth
Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines
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