Operations Manager

hace 8 horas


Orotina, Costa Rica Best Adventures Travel A tiempo completo

ACERCA DE LA VACANTE

Funciones del Puesto

The Operations Manager has overall responsibility for the quality of the travel programs and the safe, successful, and profitable running of all trips in Costa Rica. The Operations Manager is responsible for the leadership, development, and growth of Group Leader’s team. The Operations Manager also play a key role in product development, contracting and supplier relationship building.

Requisitos del Puesto
- In-depth knowledge of product, itineraries, destinations, and general travel industry in Costa Rica.
- Experience in managing people and teams, including remote employees.
- Experience in training and building teams
- Background in operations management and/or tour leading/guiding
- Strong contracting and negotiations skills for hotels, transportation and secondary vendors
- Ability to manage crises calmly and effectively and take responsibility for the safety of others.
- Outstanding organizational skills, attention to detail, and ability to delegate.
- Excellent written and spoken communicate skills in both Spanish and English.
- Outstanding communication and top notch coaching as well as people
- and relationship-management skills.
- The ability to manage group leaders with sensitivity, recognising the demands of group leading.
- Initiative to develop and implement continuous improvement of processes.
- Committed to exceptional standards of internal and external customer service.
- An understanding of the B.A.T. responsible travel vision.
- Exemplifies B.A.T./Holbrook Travel values at all times.
- Able to be on call after hours
- Ability to work efficiently and effectively both independently and as part of a team.
- High level of computer literacy (particularly Microsoft Office) and ability to work with a reservations system.
- Responsible and reliable.
- Friendly and flexible

OTROS DETALLES

Area del Puesto

Turismo

Ubicación del Puesto

San José, San Jose, Costa Rica

Nível Académico

Bachillerato Universitario

Nível de Cómputo

Office Profesional

**Idiomas**:
Español: 100%
Inglés: 80%



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