Performance Manager

JLL supports the Whole You, personally and professionally.

The Performance Manager is responsible for managing deliverables and performing key tasks associated with but not limited to Service Level Agreements (SLA), rebate and fee collections, quarterly survey setup processes, and business review administration. The Performance Manager is Client facing and must be able to provide customer obsessed support to Vendors and Vendor Managers, both in-person and virtually.

**What your day-to-day will look like**:
Lead Vendor Performance data collection and analysis to ensure alignment with Client objectives and goals
Build strong relationships and work collaboratively with internal and external stakeholders in the delivery of program objectives
Develop and manage reports, templates and analysis consistent with company and Client branding requirements
Oversee and engages Vendors on open tasks and provide resolution in a timely manner
Ensure customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

**Required Skills and Experience**:
Bachelor’s degree or equivalent
2 - 5 years prior experience in supply chain, operations, project, program or change management
High level of critical thinking, problem solving, and ability to work autonomously
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Excellent verbal and written communication skills with the ability to communicate professionally
Proficient skills in Microsoft Office Suite (Excel, PowerPoint, Visio, SharePoint and Outlook)
Experience working in CRM systems (Salesforce, Microsoft Dynamics)

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.