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Sr Associate, Client Tech Support
hace 2 semanas
**About the Role**:
About our Business:
**Essential Job Responsibilities**:
Perform research and problem diagnostics to determine resolutions to reported problems.
- Provide database queries and diagnostic scripts to gather information for effective analysis.
- Validate issues are resolved to customer satisfaction prior to closing inquiries.
- Provide root-cause analysis for complex issues including action plans to prevent reoccurrence.
- Efficiently and appropriately escalate issues to Tier 2 support team when warranted.
- Participate in User Acceptance Testing and product documentation review.
- Provide client input to Product Managers, Business Analysts and Programmers in regards to product features and enhancements.
- Position normal hours are 8:30 AM - 5:30 PM EST; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
- Ability to travel on an infrequent basis may be required.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
**Required Qualifications**:
- Education - Bachelor’s degree in accounting, Computer Science, Business Administration, or equivalent education in a related discipline is required
Type of work experience required -.Requires two years accounting or transaction processing experience.
- Supervisory/Management experience required.
**Preferred Qualifications**:
- Experience - Proficiency in MS SQL (queries) as well as working in virtual environments a plus.
- Ability to analyze and solve complex technical problems using sound judgment and experience.
- Excellent presentation, client management, organizational, verbal and written communication skills.
- Strong knowledge of client support procedures with attention to detail and follow up.
**Travel Required: None required.
