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IT Support Engineer

hace 2 semanas

Cartago, Costa Rica GSB A tiempo completo

An important international company is looking for an IT Support Engineer.

Experience: Minimum 5 years of relevant experience

Roles and Responsibilities:

- Strong hands-on experience to provide onsite desktop support to the business users
- Must have experience to handle customer escalations independently and resolve to their satisfaction
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-User Data back-up and restoration when required in the course of a service incident.
- Smart hands & feet support for data center equipment
- Replace defective components cards in data center equipment as advised by TCS Tech Support e.g.,
- Remove a module and replace it, reconnecting patch cables.
- Daily tape change in support of local Backup Routine in required sites.
- Must have experience of using a Call Logging system.
- Must have good working knowledge of Windows 10/11 and related Working knowledge of current and legacy hardware platforms.
- Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM & Intune
- Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable.

Tipo de puesto: Tiempo completo

Idioma:

- inglés avanzado? (Obligatorio)