Service Delivery Coordinator I

hace 7 días

Santa Ana, Costa Rica Nitel A tiempo completo

**the position**

You coordinate and monitor the execution of small to moderately complex orders, circuit installations, and activations. You work with new and existing clients to provide telecom services on their behalf.

**what you'll do**
- Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
- Place orders and follow up with the carriers making sure all orders are up to date
- Maintain clear communication with customer and agents in all order stages
- Support customers during activation calls, closing orders, and process to active billing
- Manage project progress and adapting to work as required
- Maintain positive relationships with customers/agents by identifying their needs
- Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract
- Comprehend the end-to-end provisioning process
- Identify and resolve issues and conflicts with carrier circuit installs/activations

**what you'll bring to succeed**
- Advanced English level 90% or above (written and spoken)
- High School Diploma or equivalent
- 6 months to a year of customer service experience
- 1 or more years of experience working on projects is required
- Demonstrated ability to organize and prioritize requests in a fast-paced and deadline-oriented environment
- Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
- Demonstrated ability in handling networking deployments
- Ability to set proper expectations and establish expectations
- Ability to liaise with customers to determine the project’s objectives
- Ability to work independently and escalate items you are unsure about
- Experience in current telecom/technology products and services, preferred
- CCNA certification desirable
- Knowledge of project management fundaments and best practices, preferred
- Critical thinking skills (analyzing, evaluating, and problem-solving)
- Ability to work with mínimal supervision

**what we believe**
- Put Customers First
- Think Like an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day

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