Call Center Agent

hace 2 semanas

Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is currently looking for **Call Center Agents** (Work from Office) in Belen, Heredia, Costa Rica.

**Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring Call Center Agents for new and growing accounts - Be a part of our team**

As a **Call Center Agent (Work From Office)** you will:
Interacts with customers/ customer information daily, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when facing problems or need information and/or ensures customer information is updated accurately.

**Key Responsibilities**
- Provide customers with information about their products and/or services
- Negotiate payment terms and arrangements, where applicable
- Update customer files with appropriate information ensuring regulatory, client-specific, and corporate guidelines are followed
- Problem solve to find the best solution for each customer

**Requirements**:

- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- _**Be able to work from _the _office_ - And who doesn't like a great fun work environment and free coffee

**About You**
- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- Passionate about helping others
- A desire to grow and drive your career forward

**Why Work With Us?**
- Monthly salary of USD 850 to USD 900, with the potential to earn up to USD 250 in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Free parking for all employees
- Complimentary coffee/tea all day long
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
- New site
- beautiful state-of-the-art office with a great view
- Various shifts including mornings, afternoons, evenings, and weekends.
- Onsite games room with a rest & relaxation area
- Great opportunity for university students

**About Us**

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

**Where are we located?**

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

**Check us out for yourself**

**Job Types**: Full-time, Permanent

**Salary**: ₡450,000.00 - ₡490,000.00 per month

Ability to commute/relocate:

- Costa Rica: Reliably commute or planning to relocate before starting work (required)

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