Supervisor de Contact Center _ Junior
hace 1 semana
¿Te apasionan los viajes y el servicio al cliente?
Importante Agencia de Viajes busca un Supervisor de Contact Center, responsable de liderar al equipo de agentes, gestionar indicadores de desempeño y garantizar un servicio excepcional a los clientes.
Condiciones:
Puesto: Supervisor de Contact Center, Junior
Ubicación: La Ribera de Belén, Heredia
Modalidad: Presencial – Tiempo completo (Lunes a Sábado de 9:00 am a 6:00 pm)
Salario: ₡550,000 colones mensuales + comisiones
Tus principales funciones serán:
- Liderar, motivar y supervisar a un equipo pequeño de Agentes de Contact Center.
- Monitorear la atención de llamadas, chats y correos, asegurando altos estándares de servicio.
- Gestionar indicadores clave de desempeño (KPIs) y elaborar reportes periódicos.
- Dar seguimiento a incidencias, quejas y consultas, asegurando su resolución oportuna.
- Coordinar capacitaciones y retroalimentación al personal.
- Colaborar con otras áreas (reservaciones, ventas y logística) para garantizar la satisfacción integral del cliente.
Requisitos:
- Experiencia previa como Backup, Back Office, Asistente Comercial o Asistente de Supervisión.
- Deseos de crecer en el área de liderazgo y gestión de equipos.
- Manejo intermedio de Excel (bases de datos, reportes e indicadores).
- Conocimiento en métricas de Contact Center y atención al cliente.
- Excelentes habilidades de comunicación y liderazgo.
- Pasión por los viajes y por brindar un servicio excepcional.
- Disponibilidad para trabajo presencial en Heredia.
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