Supervisor de Contact Center _ Junior

hace 1 semana


La Ribera District Heredia, Costa Rica Talentopïa CR A tiempo completo ₡6.600.000 - ₡8.400.000 al año

¿Te apasionan los viajes y el servicio al cliente?

Importante Agencia de Viajes busca un Supervisor de Contact Center, responsable de liderar al equipo de agentes, gestionar indicadores de desempeño y garantizar un servicio excepcional a los clientes.

Condiciones:

Puesto: Supervisor de Contact Center, Junior

Ubicación: La Ribera de Belén, Heredia

Modalidad: Presencial – Tiempo completo (Lunes a Sábado de 9:00 am a 6:00 pm)

Salario: ₡550,000 colones mensuales + comisiones

Tus principales funciones serán:

  • Liderar, motivar y supervisar a un equipo pequeño de Agentes de Contact Center.
  • Monitorear la atención de llamadas, chats y correos, asegurando altos estándares de servicio.
  • Gestionar indicadores clave de desempeño (KPIs) y elaborar reportes periódicos.
  • Dar seguimiento a incidencias, quejas y consultas, asegurando su resolución oportuna.
  • Coordinar capacitaciones y retroalimentación al personal.
  • Colaborar con otras áreas (reservaciones, ventas y logística) para garantizar la satisfacción integral del cliente.

Requisitos:

  • Experiencia previa como Backup, Back Office, Asistente Comercial o Asistente de Supervisión.
  • Deseos de crecer en el área de liderazgo y gestión de equipos.
  • Manejo intermedio de Excel (bases de datos, reportes e indicadores).
  • Conocimiento en métricas de Contact Center y atención al cliente.
  • Excelentes habilidades de comunicación y liderazgo.
  • Pasión por los viajes y por brindar un servicio excepcional.
  • Disponibilidad para trabajo presencial en Heredia.

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