Contact Center

hace 1 semana


Heredia, Costa Rica British American Tobacco A tiempo completo

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT**

**SENIORITY LEVEL**:Entry Level

**FUNCTION**: Finance

**LOCATION**:Heredia, Costa Rica

**ROLE POSITIONING AND OBJECTIVES**

This role is part of GBS Finance. The role is responsible for taking calls from retailers contracted with Reynolds and their sales representatives. Resolve inquiries about contracts, payments, payment dates, products, promotions among others.

**Reports to**:Team Lead

**Reporting Level**:Team Lead

**Geographic Scope**:US

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Handle inbound calls and tickets to/from clients and CSAs
- Assist retailers and TMR’s with inquiries related to the business on live inbounds
- Align with the account important metrics
- Transfer calls to the Tier2 department
- Analyze and handle situations that may arise, different from the work routine
- Improve processes to provide a more effective customer service

**CAN THIS BE YOUR FUTURE ROLE?**
- Do you have C1 English Level?
- Do you have advanced skills working with Microsoft Office?

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- C1 English Level
- Advanced Use of Microsoft Office programs
- Experience working under pressure
- At least 1 year of contact service experience
- Inbound and Outbound service live experience
- Problem solving and customer service skills.

**BENEFICIAL**
- Sap Knowledge (not indispensable)
- USA Visa is a plus

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets.
- Brands sold in over 200 markets, made in 44 factories in 42 countries.
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations.
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner.
- Seal Award winner - one of 50 most sustainable companies.

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity, and partnership underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference



  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**: Finance **LOCATION**:Heredia, Costa Rica **ROLE POSITIONING AND OBJECTIVES** This role is part of GBS Finance. The role is responsible for taking calls from retailers contracted with Reynolds and their sales representatives. Resolve...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for a** Contact Center Junior Agent **SENIORITY LEVEL:...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A TRADE PAYMENTS CONTACT CENTER TEAM LEAD** **SENIORITY LEVEL**:G33 **FUNCTION**: GBS...


  • Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING for **A BILINGUAL - **Contact Center Junior Agent **(Entry Level)** **SENIORITY LEVEL**:Entry...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: *Experience in technical support (desired). *Experience in call center (desired). *Knowledge in cloud systems. Advanced English (85%). *Knowledge in Windows. Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and assist...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: - Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: Experience in technical support (desired). - Experience in call center (desired). - Knowledge in cloud systems. Advanced English (85%). - Knowledge in Windows. - Actividades a realizar: We are looking for call center agents with experience providing technical support. In this role you will be able to have contact with business customers and...


  • Ubicación Heredia, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: We are looking for call center agents with experience providing technical support. **Requirements**: - 1 year of experience in technical support (desired). - 1 year of experience in call center (desired). - Knowledge in cloud systems. - Advanced English (85%). - Knowledge in Windows. Actividades a realizar: In this role you will be able to...


  • Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    **Training** schedule is 7am-4pm Monday through Friday. The paid training is for two weeks. After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week. **Responsibilities** As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation. Learning how to generate...


  • Heredia, Costa Rica DHL A tiempo completo

    **What makes DHL great? **Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. **_Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine_** DHL Express is committed to maintaining an environment that empowers every team member to make the...

  • Cisco Uc Senior Engineer

    hace 3 semanas


    Heredia, Costa Rica TTEC A tiempo completo

    Cisco UC Senior Engineer - Remote We are currently undergoing a search for experienced **Cisco Unified Communications Senior Engineers** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and Webex CCE solutions. This an excellent career opportunity for someone with prior voice and data engineering experience who...


  • Heredia, Costa Rica TTEC Digital A tiempo completo

    Cisco UC Principal Engineer - Remote At TTEC Digital we are currently undergoing a search for experienced **Cisco Unified Communications Principal Engineer** to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for someone with prior voice and data engineering...


  • Heredia, Costa Rica NomadUX A tiempo completo

    **Job description** Our client is looking to fill a number of Senior Director and Operations Manager positions **ENGLISH** will be disregarded. Tasks and responsibilities will include the following: - Overseeing the activities of a large team in a large, and rapidly expanding, multinational contact center operation - Motivating and directing a...


  • Heredia, Costa Rica NomadUX A tiempo completo

    **Job description** Our client is looking to fill a number of Senior Director and Operations Manager positions **ENGLISH** will be disregarded. Tasks and responsibilities will include the following: - Overseeing the activities of a large team in a large, and rapidly expanding, multinational contact center operation - Motivating and directing a...

  • Contac Center Advisor

    hace 1 semana


    Heredia, Costa Rica DHL A tiempo completo

    Asegura la satisfacción y la calidad del servicio al cliente dando respuesta y solución a cada necesidad de los clientes de conformidad con los más altos estándares y procedimientos de DHL. Excede las expectativas del cliente identificando, procesando y resolviendo o derivando sus necesidades para garantizar una alta calidad de servicio teniendo como...


  • Heredia, Costa Rica Citi A tiempo completo

    **Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity, and reputation of Citi and its clients. We accomplish this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, and partnerships with...

  • HR Rewards Specialist

    hace 3 semanas


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to act as the first point of contact for an employee or manager calling the HR service center. Answers general questions regarding portal navigation and Total Rewards policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of Total...