Call Center Agent Hybrid Work from Office

hace 2 semanas

Belen de Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

As a Call Center Agent, you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable.
Take necessary follow up actions until the customer issues are fully resolved. What You'll Do:
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
Other duties as assigned
What We're Looking For: Requirement For on-site positions:
Candidates must reside within a 20-kilometer radius of the office location. Experience Previous experience in Call Center is preferred but not required. Education Successful completion of high school education is preferred but not required.
Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2 or achieve a score of 85% or higher in an English proficiency test.
Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems, processes, and customer needs. Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us? At Bill Gosling Outsourcing, your career growth matters.
We offer internal advancement opportunities, comprehensive paid training, and a collaborative, inclusive work environment. You'll work in modern, state-of-the-art offices alongside a passionate team, with plenty of opportunities to connect through team-building and social activities.
Make a real impact—help businesses grow while making a difference in people’s lives.
Get to Know Us:
Twitter & Instagram: @bgocareers
Facebook & LinkedIn: Bill Gosling Outsourcing
Website: www.billgosling.com/careers
We value diversity and are committed to fostering an inclusive workplace. If you require accommodations during the hiring process, we’re happy to support you.
Bill Gosling Outsourcing – Where your career thrives

  • Call Center Agent Hybrid Work from Office

    hace 2 semanas

    Belen de Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    As a Call Center Agent, you will: Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved. What You'll Do: Engage with customers on all inbound/outbound calls, emails, and other channels of...

  • Call Center Agent

    hace 4 semanas

    Belen, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

  • Call Center Agent

    hace 1 semana

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is currently looking for **Call Center Agents** (Work from Office) in Belen, Heredia, Costa Rica. **Bill Gosling Outsourcing is committed to the career development of our people. We are still growing with new and exciting opportunities. We are hiring Call Center Agents for new and growing accounts - Be a part of our team!!** As a...

  • Collections Agent

    hace 2 semanas

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is looking for **Collections Agents **to work in our beautiful office in Heredia, Costa Rica. As a **Collections Agent, **you will: Review account status/information thoroughly by using the tools available and find the best solution for the customer...

  • Call Center Agent, Hybrid Position

    hace 7 días

    La Ribera District, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Back Office Agent

    hace 2 días

    Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **We are still growing with new and exciting opportunities - Be a part of our team!** We have a new **Canada-based** client who is looking for **Back Office Agents **to add to our Team. **The first class starts on March 18th.** As a **Back Office Agent, **you will: **Key Responsibilities** - Resolving complex billing, collection, and customer contract...

  • Call Center em Português

    hace 1 semana

    Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: - Português Avançado. - Orientação para o serviço ao cliente. - Dispostos a trabalhar em Heredia. - Facilidade de aprendizagem e capacidade de investigação. - Um estudante de ciência da computação ou com uma experiência profissional de pelo menos um ano no call center. Actividades a realizar: Estamos procurando agentes de call center...

  • Workforce Specialist

    hace 1 semana

    Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: To assist with short and mid-range planning based on continuous analysis of forecasted requirements, trends, staffing variables and real time performance of operations based on workforce management principles for the contact center. The WFM 1 position must determine alternative plans to successfully meet key performance indicators (KPIs)...

  • Technical Support for Call Center

    hace 4 días

    Ubicación Lagunilla, Heredia, Costa Rica Pertec Global Services A tiempo completo

    Requisitos: **Requirements**: 1 year of experience in technical support (desired). 1 year of experience in call center (desired). Advanced English (85%). Advanced Portuguese (85%) Knowledge in Windows. Actividades a realizar: We are looking for call center agents with experience providing technical support. Ofrecemos: Perks: Birthday off.Referral...

  • Contact Center Junior Agent

    hace 4 días

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come and be part of this journey!** **BAT COSTA RICA IS LOOKING FOR A** **CONTACT CENTER / JUNIOR AGENT** **SENIORITY LEVEL**:Entry Level **FUNCTION**:...