Call Center Agent Hybrid Work from Office

hace 4 días

Belen de Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

As a Call Center Agent, you will:
Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable.
Take necessary follow up actions until the customer issues are fully resolved. What You'll Do:
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information.
Negotiate payment terms/arrangements if applicable.
Review account status/information thoroughly to understand the customer’s inquiry/need.
Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
Other duties as assigned
What We're Looking For: Requirement For on-site positions:
Candidates must reside within a 20-kilometer radius of the office location. Experience Previous experience in Call Center is preferred but not required. Education Successful completion of high school education is preferred but not required.
Skills & Abilities:
Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing. Candidates should have a level of English proficiency equivalent to CEFR B2 or achieve a score of 85% or higher in an English proficiency test.
Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
Adaptability: Able to adjust to new systems, processes, and customer needs. Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us? At Bill Gosling Outsourcing, your career growth matters.
We offer internal advancement opportunities, comprehensive paid training, and a collaborative, inclusive work environment. You'll work in modern, state-of-the-art offices alongside a passionate team, with plenty of opportunities to connect through team-building and social activities.
Make a real impact—help businesses grow while making a difference in people’s lives.
Get to Know Us:
Twitter & Instagram: @bgocareers
Facebook & LinkedIn: Bill Gosling Outsourcing
Website: www.billgosling.com/careers
We value diversity and are committed to fostering an inclusive workplace. If you require accommodations during the hiring process, we’re happy to support you.
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