Credit to Cash Supervisor

hace 1 semana


San José, Costa Rica Emerson A tiempo completo

This Supervisor plays a key role leading personnel to ensure that customer’s expectations and critical metrics are being met. Responsibilities also include troubleshooting within the end-to-end collections cycle:

- Development and maintenance of Accounts Receivables procedures.
- Development action plans based on operation metrics and reports.

Supervisor closely support the team to ensure the payment / receivables are on time to meet due dates and avoid the increase of the Past Due. Will eventually take ownership of exceptions due to payment plan, disputes and follow up with projects and reporting needs to supervise improvement.

This person needs to have a high understanding of the accounting process so that they can conciliate vendor accounts and process the necessary adjustments to close unbalances by month end close and complete AR module pass to GL for closing. Supervisor will lead accounts clean up with accounting and tax departments around LAM.

Another key responsibility in the role will be driving continuous improvement opportunities on simplification and standardization process and demonstrating current tools' usage to deliver superior customer service.

**In this Role, Your Responsibilities Will Be**:

- Respond promptly and thoughtfully to employee and other internal customer inquiries.
- Use lean principles and departmental teamwork to reduce cycle time and costs.
- Review Invoice hold reports, non-invoiced receipts report and un-applied payments reports.
- Manage first and second level critical issue with external customers and internal departments.
- Collaborate proactively with vendors and peers to reduce AR Past Due.
- Interact with auditors, accountants, and management as needed to provide information about the department and specific issues.
- Plans on own work scope to keep operational excellence at target.
- Coordinates emergencies with sense of urgency.
- Leads balance between high volume items and critical priorities according to financial impacts.
- Proactive on issue resolution by generating tickets and trigger customer concerns on time.
- Customer accounts conciliation and adjustments to close unapplied payment by month end close.
- Lead accounts clean up with billing, cash app and tax departments.
- Generate action plans based on metrics and reports to identify improvement areas.
- Lead Credit Risk along the region based on Emerson Credit Policy.
- Lead collections efforts and ensure accurate DSO levels for the region.
- Work to improve Cash Application function (unapplied payments clean ups and follow ups) and ensure proper process execution.
- Stay in sync with all ICQs related Accounts Receivable processes.
- Work in conjunction with Customer Care & Projects team to have an end-to-end outstanding process for Latin America.

**Who You Are**:
You analyze multiple and diverse sources of information to define problems before moving to solutions.

You adjust communication content and style to meet the needs of diverse customers.

You intervene as needed to remove obstacles.

You establish clear responsibilities and processes for leading work and measuring results.

**For This Role, You Will Need**:

- Proven experience Supervisor in similar positions in Multinational Companies.
- Preferred degree in Accounting, Economics, Finance or Business Administration.
- Fluent English (B2+), Portuguese is a plus.
- Proficient to use Microsoft Office tools.
- Deep knowledge in Get Paid & Credit Bureaus.
- Oracle knowledge is a must.

**Preferred Qualifications that Set You Apart**:

- Power BI
- Automation tools

**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.

Commitment with Diversity and Equal Opportunity

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique background



  • San José, San José, Costa Rica Emerson A tiempo completo

    **Job Description**Emerson is seeking a highly skilled Billing Analyst I to join our team. As a Billing Analyst I, you will play a key role in ensuring that customer accounts are accurately tracked and processed in a timely manner.The ideal candidate will have a Bachelor's degree in Accounting, Business Management, or Finance, and a minimum of 1-2 years of...


  • San José, Costa Rica Smartsheet A tiempo completo

    The Cash Supervisor is responsible for overseeing a team of Cash Application Specialists to maintain consistent performance in the resolution of Cash Applications, In-House Deposits, Bank Recons, Customer Refunds, Journal Entries, FX Transactions, Unapplied Cash, and Month-end activities. The Cash Applications and Payment Supervisor will handle the team's...


  • San José, Costa Rica Smartsheet A tiempo completo

    The Cash Supervisor is responsible for overseeing a team of Cash Application Specialists to maintain consistent performance in the resolution of Cash Applications, In-House Deposits, Bank Recons, Customer Refunds, Journal Entries, FX Transactions, Unapplied Cash, and Month-end activities. The Cash Applications and Payment Supervisor will handle the team's...


  • San José, San José, Costa Rica Te Connectivity A tiempo completo

    Job Overview">The O2C Process Delivery Supervisor seeks a highly skilled Cash Collection and Credit Management Specialist to join our team in San Jose, Costa Rica. As a key member of the O2C teams focused on Cash Application, Client Credit Management, Dispute Management, and Collections, you will play a crucial role in ensuring timely cash collection...

  • Bill to Cash Supervisor

    hace 4 semanas


    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Cash Application Clerk

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Cash Applications Clerk reports directly to the Accounts receivable Supervisor.The Cash Application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts.**Responsibilities**:**Cash Applications**- Prepare Cash...

  • Bill To Cash Supervisor

    hace 1 semana


    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:Auxis is seeking a skilled Cash Application Specialist to join our team. This role involves ensuring the accurate, timely, and efficient posting and reconciliation of cash and non-cash payments to customer accounts.Main Responsibilities:Prepare Cash Reports from daily cash posting activity data.Research, reconcile, and post customer payments to...

  • Order To Cash Manager

    hace 1 semana


    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:This is an exciting opportunity to lead a recently formed team of Order To Cash professionals In Heredia.Costa Rica.You will manage a team of 10 direct reports to ensure a smooth and efficient department across the functions of Order Management, Cash Collections, Customer Credit Management and Customer Support,...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Lonza is a global leader in life sciences operating across three continents. We are seeking a highly skilled Global Order to Cash Lead to join our team. As a key member of our operations, you will be responsible for driving process improvements and ensuring that our order-to-cash processes are efficient and effective.The ideal candidate will have deep...

  • Accountant I

    hace 3 días


    San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • Director Order To Cash

    hace 4 días


    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**:***:Are you looking for a profitable and growing company with a great culture and reputation?Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by FortuneHere, you will have many opportunities to learn and grow as we offer development opportunities...

  • Accounting Specialist

    hace 5 días


    San José, San José, Costa Rica Te Connectivity A tiempo completo

    Key ResponsibilitiesSupport migration of O2C processes from countries throughout Americas to San Jose, Costa RicaPrepare O2C related process documentation (process maps and work instructions)Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)Perform cash management activities...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    AccountabilitiesAs a key player in the finance operations role, you will be accountable for delivering effective and efficient finance transactional processes.Specifically, you will be responsible for managing multiple customer accounts, sending out past due notices, reporting address changes, maintaining debtor files, and achieving individual monthly cash...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Job SummaryWe are seeking an experienced Order to Cash Analyst to join our team in Heredia. As a key player in our OTC team, you will be responsible for delivering effective and efficient finance processes. Your primary focus will be on ensuring compliance with Global Credit policies and procedures, while also building proactive customer relationships and...


  • San José, San José, Costa Rica Citi A tiempo completo

    This senior supervisor position plays a vital role in maintaining the integrity of cash management operations, ensuring that all transactions are accurate, complete, and on time. As a trusted advisor to the Transaction Services team, you will leverage your technical expertise and industry knowledge to drive process improvements, enhance customer...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Team Supervision**We are seeking a Cash Management Team Supervisor to join our team at Equifax. In this role, you will be responsible for supervising a team of cash management professionals and ensuring timely and accurate resolution of customer inquiries.**Key Responsibilities:**Supervise a team of cash management professionalsHandle escalations of issues...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Job Summary**Bosch Group is seeking a highly skilled Cash Collection and Credit Control Professional to join our team. As an integral part of our Business Service Center, this role will play a critical role in the Bill to Cash end-to-end process.**Key Responsibilities**Maintain accurate records of past due accounts and collection efforts.Process and send...


  • San José, San José, Costa Rica Instacredit, S. A. A tiempo completo

    Acerca de Nuestra Vacante:Buscamos a un profesional apasionado por la banca y la gestión financiera para ocupar el cargo de Supervisor de Recuperación de Créditos. Como parte de nuestro equipo, estarás comprometido con ayudar a nuestros clientes a superar sus desafíos financieros y alcanzar sus objetivos económicos.Funciones del Puesto:Identificar...

  • Cmb Cash

    hace 4 días


    San José, Costa Rica Citi A tiempo completo

    **The Cash & Trade Proc Supervisor is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to use technical expertise and comprehension of how the team integrates with others in improving efficiencies, completing deliverables...