Bill to Cash Supervisor

hace 6 horas


San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

The Bill to Cash Supervisor is responsible for the Invoice to Cash end-to-end process in the Business Service Center. Supervise team to complete daily tasks.

**General Job Responsibilities**
- Planning and supervise daily tasks which could including any of the following:

- Research and reconcile overdue accounts/invoices.
- Maintain accurate record of past due accounts & collection efforts.
- Process & send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication with the different business units.
- Lead processes and activities required in the invoice to cash/ deduction process through training, skill acquisition, and continuous improvement.
- Coordinates daily activities e.g. vendor invoices validation, payment proposal preparation, vendors reconciliation, inter-unit transactions, dispute management.
- Lead processes and activities required in the invoice to cash/ deduction process through training, skill acquisition, and continuous improvement.
- Coordinates daily activities e.g. vendor invoices validation, payment proposal preparation, vendors reconciliation, inter-unit transactions, dispute management.
- Supervise team, conduct one on ones, evaluate the team and the associates performance and administrative tasks (ICC, payroll, etc).
- Review the team´s results with the Business Partner and implement improvements in the process.
- Develop and manage staffing for all service delivery areas.
- Monitor, track and improve productivity and track and improve key performance indicators.
- Manage and respond to escalated issues within the process and from customers from the Regional Accounting organizations and Business Units.
- Disciplinary measures and appraisal interviews (GPD).
- Ensure that all processes adhere to the standard process and technology accept where applicable.
- Review the team´s results with the Business Partner and implement improvements in the process.
- Generate work-plans to meet targets and manage workload balances.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Providing support to the head of the Hub and to other departments
- Coordinate trainings implementation (both internal and/or external).
- Lead and/or participate in status and planning meetings with the team, company and clients.

**Qualifications**:

- Studies in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
- University degree
- Minimum of 5 years in an accounts receivable role specific to collections cash and deductions or related fields. Experience in a business service center preferred.
- Strong computer skills including MS Office (Excel) and Power BI. Experience with ERP (SAP, AS400) systems and banking portals preferred.
- English level B2+

Additional Information



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