Order To Cash Manager

hace 4 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Job DescriptionWhat you get to do in this role:This is an exciting opportunity to lead a recently formed team of Order To Cash professionals In Heredia.
Costa Rica.You will manage a team of 10 direct reports to ensure a smooth and efficient department across the functions of Order Management, Cash Collections, Customer Credit Management and Customer Support, whilst operating in a reporting structure that supports local site leadership.You will participate in the coordination of Order-to-Cash team activities with your global counterparts and work closely with the with Senior Director, Global Order-to-Cash Operations.You will work closely with the Global Process Owner of Customer Credit Management, driving an operational approach of newly implemented credit functionalities.You will collaborate with regional based Order to Cash leaders in our Cash Collections, Customer Services and Order Processing organization, serving a global customer base.You will get the opportunity to be a change agent, we are a fast-growing company and a constantly evolving team.Motivate and develop team through coaching, feedback, and personal development in order to enhance individual and team performance and maximize staff retention.Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goalsRun reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.Serve as an intricate link between Order to Cash, Revenue and Sales OperationsWhat your team will do: Evaluate the creditworthiness of potential and existing direct customers and partnersCreate, maintain, and improve documentation of procedures and ensure compliance with all relevant legislation and internal controls.Collaborate with the OTC Managers to create an efficiency in cash collection activities and reduce bad debt exposure.Review and approval of credit terms on customer contractsQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Passionate about building a world-class Accounts Receivable teamExperience in managing a large teamBachelor's degree, preferably in finance7 years of experience in financeProficient in Microsoft OfficeExcellent verbal and written communication skillsPreferred: Previous Credit Management and/or Accounts Receivable ExperienceFD21Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidateAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune.
2024 Fortune Media IP Limited.
All rights reserved.
Used under license.



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