CRM Specialist

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Information Technology & Systems

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**About us, but we’ll be brief**

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Responsibilities**:

- Serve as primary system administrator for the Salesforce CRM environment
- Develop and implement enhancements to system workflows and objects
- Troubleshoot technical issues related to the CRM system and quality assure their resolution
- Coordinate the evaluation, scope and completion of defects along with new development requests
- Draft and maintain guides for CRM usage and system management
- Identify opportunities for optimization and automation that improve servicing of clients
- Drive initiatives that improve the sales experience and maximize performance

**Qualifications**:

- Bachelor’s degree in relevant field or equivalent experience.
- Proven experience administering and customizing Salesforce CRM system (2+ years preferred).
- Salesforce Administrator Certified
- Strong understanding of data analysis, reporting, objects, and workflows
- Experience with Agile methodologies with Jira and Confluence
- Proficient in SQL, HTML, and JavaScript.
- Adept at intaking sometimes vague requirements and turning them into practical solutions.
- Expert in driving results through meticulous planning and execution
- Prior experience building business solutions in Salesforce, SharePoint or Excel
- Experience with Ajax or the Lightning Framework it a big plus.

**Additional Information**:
**_ This is a permanent home-based role in Costa Rica. No relocation available._**

**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected