Sales Operations Specialist

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Sales Operations Specialist will support the global forecasting process and advise the sales force in commercial sales transactions.
- Attend GPC forecast calls and perform pipeline analysis to ensure forecast accuracy
- Manage and create Dashboards for License Utilization
- Analyze and review current customer licensing, products and usage
- Suggest creative pricing and payment solutions balancing customer need and pricing policies.
- Review Quotes and Order Forms for accuracy and completeness.
- Prepare and accurately maintain the swap plan worksheet which tracks the unused inventory to be swapped with potential closures in any given quarter.
- Work tightly with the Partner Sales Ops team to complete all license swaps accurately
- Provide constant inputs to the Partner and internal SN teams on burndown and related metrics by working closely with Sales Operations team.
- Ensure pipeline accuracy with burndown allocations for all GEOs
- Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.

**Qualifications** To be successful in this role you have**:

- 2-4 years of proven experience of Sales Operations in a software sales organization
- Organized, with excellent attention to detail and the ability to work in a fast paced environment
- Proficient in PPT, Word, and Excel
- Experience with a CRM system
- Has been in a role supporting Sales Reps and Sales Territories
- Strong listening, analytic and organizational skills
- Ability to prioritize to meet business needs
- Effective communicator, both written and verbal
- Team Player with positive attitude ready to work in a fast paced environment
- Results Driven

JV20
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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