Manager, Sales Operations North America

hace 6 días

Heredia, Costa Rica Moody's A tiempo completo

The **Sales Operations Manager** provides revenue, regulatory and project support for the Sales function. Also, it oversights activities after handover to the Ratings Team for new and existing business in assigned countries. Under the direct supervision of the VP, Sales Operations, assigns work to and manages the performance of Sales Ops associates providing internal and customer facing support related to revenue recognition, regulations, projects, and other items.

**On a regular basis, the Sales Operations Manager will**:

- Assist the VP of Sales Operations in delivering on the Sales Operations directive by absorbing activities so that Sales can increase time spent working with customers.
- Manage assigned portfolio within the region (North America) and supervise associates that manage the internal communications with the different teams, providing customer support that improves the customer experience and ensures the Sales teams can focus on the relevant customer-related activities.
- Responsible for delivering high levels of service quality to internal and external clients. Will chip in to the development of critical metrics for assigned regions.
- Be accountable for the results produced by the team and will handle its performance through assigning and reviewing work performed and providing mentor, training, and other support. Will supplement team by contributing to the work performed.
- Develop associates to meet evolving business needs.
- Supervise for and identify trends affecting SFDC data quality.
- Identify and raise issues that require VP, Sales Operations, Account Management, Relationship Management and/or Senior Management involvement. Engage appropriate Moody's Investors Service personnel, produce briefing memos, and provide support so that issues are resolved on a timely basis.
- Build, and maintain excellent relationships with internal partners across Moody's, with particular emphasis on the Sales organization in assigned region(s).
- Work with the Moody's Sales teams, Billing, Collections, GMO, and Pricing to minimize Unbilled and Accounts Receivable. Work with Sales teams, GMO, Pricing and Billing to determine root causes and corrective actions for any issues that may arise.
- Identify, recommend, and lead implementation of opportunities to improve the Commercial processes and the overall customer experience.
- Lead and/or participate in projects as assigned.
- Can represent the Sales Ops team in internal meetings where applicable.

At Moody’s, we provide opportunities for you to support your professional and personal goals. We offer competitive compensation and forward-thinking benefits designed to support your needs today and in the future. This includes but is not limited to, flexible work arrangements, medical and life insurance, employee and educational assistance programs, a generous paid time off policy, and our Asociación Solidarista.
- Bachelor's degree in business administration, Economics, marketing or any relevant field
- 2+ managing or developing people and experience with personnel management
- 4+ years' experience in a customer success/support role
- Knowledge of Lean Six Sigma methodology is a plus
- Ability to understand capital markets, ratings, legal and compliance matters
- Strong analytical skills and excellent attention to detail
- Consistent record to understand issues/problems, identify root causes, develop and implement solution paths
- Effectively prepare for and conduct telephone meetings with issuers at all levels independently and with mínimal oversight to respond to inquiries and provide status updates
- Strong interpersonal skills
- Great teammate with ability to work independently.
- Advanced command of oral and written English

Commercial Group

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  • North America Solutions Operations Project Analyst

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    North America Solutions Operations Project Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description**: Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make...

  • Associate-sales Operations

    hace 4 semanas

    Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. An individual contributor responsible for internal and customer facing support related to customer information, revenue recognition, regulations, projects, and other supporting operations functions which are core knowledge areas for future career...

  • Sales Operations Analyst

    hace 1 semana

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Sales Manager

    hace 1 semana

    Heredia, Costa Rica BairesDev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on...

  • Sales Operations Analyst

    hace 3 días

    Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Fp&a Commissions Manager

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home...

  • Senior Analyst, Sales Operations

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Sr. Manager, North America Payroll

    hace 4 semanas

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Large team management (50+) - 15+ years of relevant experience in operations, payroll, or related finance fields Job summary We are looking for a strong operational leader with excellent communication skills and a strong proven background in delivering multiple payrolls. The role is a fantastic opportunity for a leader, who wants to raise the bar for the...

  • Sales Operations Specialist

    hace 1 semana

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Operations Specialist

    hace 2 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Latin America and Caribbean Solutions Operations

    hace 2 semanas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Latin America and Caribbean Solutions Operations Project Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark...

  • Operations Manager

    hace 3 semanas

    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field - Extensive experience in a leadership role in Finance, Operations, Support, Business Development, or other related fields - Strong business-process design experience - Exhibits sound business judgement, a proven ability to influence others, strong...

  • Project Manager

    hace 2 semanas

    Heredia, Costa Rica Softtek A tiempo completo

    **Role: Project Manager**: - IT PM with good business acumen and data experience - Tableau experience building dashboards - Experience leading non-tech teams & supporting complex project processes - Process definition & management (PM Core). Roadmap definition - Definition & control of metrics & KPIs. And action plans. - Strong communication skills - Quick...

  • Sales Operations Specialist

    hace 7 días

    Heredia, Costa Rica Amazon Web Services Costa Rica A tiempo completo

    3+ years of data, functional or operational analysis, based on large volumes of data - BS/BA degree in Finance, Economics, Statistics, Business or similar - Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets - Ability to develop new ideas and creative solutions - Advanced problem-solving skills for difficult and complex...

  • Sales Operations Specialist

    hace 3 semanas

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Sales Operations Analyst

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Sales & Business Development Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...

  • Sales Operations Analyst

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Sales Operations Analyst

    hace 2 horas

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Inside Sales Manager

    hace 3 semanas

    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Aggregator Inside Sales Manager performance will be measured based on the execution of Cloud Services Provider sales campaigns that generate YoY sales, pipeline generation and close rate, and increased consumption. Responsibilities: - Work closely with the Aggregator NPM to drive YoY revenue growth for Aggregator Led Partners, ALP, by the adoption of new...

  • Corporate Manager

    hace 4 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.** Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home...