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Mainframe Advanced Support Analyst
hace 2 semanas
The Mainframe Advanced Support Analyst role is responsible for assisting on running the floor and coordinating BAU activities to run the operation ensuring no gap of service exists. The overall objective is to use Mainframe knowledge, administrative knowledge and identified policies to process data, resolve moderate to high-complexity issues, execute administrative tasks, operate on BAU and escalate technical issues to L2/Manager.
**Responsibilities**:
- Resolve moderately to high complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate
- Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
- Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
- Collect and organize requirements for hardware acquisition and deployment activities
- Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports
- Assist in systems implementation/enhancements and post implementation activities
- Acts as SME to senior stakeholders and /or other team members.
- Ensure that standards process are followed according the requirements
Qualifications:
- 2-5 years of experience in an Infrastructure Technology role exposed to Mainframe with knowledge and support among the z/OS platform and its products
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience and support L1 associates
- Ability to work under pressure and organize workload
- Initial Program Load hands on experience
- Exposure to change process
- Bachelor’s/University degree in a technology career is a plus
- Intermediate/advanced - ability to speak fluently
- ITIL knowledge/certification or similar is a plus
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
