Mainframe Infrastructure Analyst C11

The Mainframe Infrastructure Intmd. Tech Analyst for Global Batch Management Services (GBMS) will be to provide second-level Enterprise Scheduling and TTS CASH Product support within the CTI Global Production Operations Group. This includes Job Scheduling, Report Management, Report On Demand, and updating and troubleshooting critical matters in the LTP, across all regions. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues, execute administrative tasks and deliver superior quality service.

Key Responsibilities:

- To act as the 2nd level of contact for advanced incidents and will be the primary client interface for strategic tools support and responsible for tools administration of batch scheduling, maintaining batch workloads and OCM user and report definitions.
- You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Storage and Archival of statements and reports, File Transmissions.
- Provide 24*7 follow the sun support for critical production problems on batch scheduling, reports and file transfer services.
- You will provide service quality metrics by building data collections reporting scripts, and create analytics to improve operations. You will create technical support documents and Global Process Control Manuals. This includes local administration of internal SHAREPOINT websites.
- We will be advocates of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes.
- Develop partnerships with customers, handle expectations and customer concerns
- Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
- Drive transformation/lean projects that will optimize business operations and improve current process efficiency and effectiveness
- Assist External Clients and Internal Partners on critical file Transmissions, addressing potential failures and concerns in a timely manner and ensuring all parties are kept apprised of resolution status.
Development Value:
You will operate in a global support role with multiple skills, tools and technology, servicing multiple External Clients and Internal Partners. You will have the opportunity to move into any other technology support area within CTI. The GBMS Level 2 Support role is a technical position and therefore all skills proven are transferable to any other technical positions.
You will have global exposure, help improve the global strategic direction, collaborate with global peers in the technical vertical (Batch Management), and create exciting new growth opportunities by cooperating with other global support organizations i.e. Command Center, Change Control, the Architecture and Engineering group (CATE), and global Application development to name a few.

Knowledge/Experience:

- Familiarity with batch scheduling, JCL language, TSO, and ISPF interfaces as well as file transfer and report archival concepts and practices.
- Understanding of LPARs, z/OS, z/TPF, z/VM technologies and TWS/z
- Familiarity with SFTP and NDM Transmission Protocols
- A sound history of building good teamwork with customers and strong customer focus
- Confidence and previous experience of representing the needs of their group and presenting to Senior Management
- Capability to absorb and understand technical information and demonstrates good judgment and “business sense” in choosing alternatives and making final decisions
- Accurately anticipates and identifies problems/issues and resolves possible causes, generates and carries out solutions
- Excellent customer and team management skills
- Ability to influence the decision of Senior Management to deliver improved services for our customers
- Knowledgeable of Lean Six Sigma or Citi Lean Methodology
- Desire to work in a rapidly changing and dynamic environment
- Experience in working with a large-scale data processing environments.
- Experience of interacting with a wide range of teams and individuals at various levels.
- Experience in interacting with Third Party Vendors
- Consistent track record of trouble shooting and problem solving in a pressured environment

**Skills**:

- Hands on experience with LPARs, z/OS, TWS/z and maintaining and protecting batch workloads.
- Adequate knowledge of current plan concepts, LTP, Loops, Predecessor and Successor Jobs, CRITS and OnDemand Jobs is a plus
- Platforms, Oracle relational DB, Sybase
- Ability to progress complex tasks either as part of a team or working alone.
- Ability to communicate well across all levels (written and verbally)
- Ability to represent the team in key planning sessions with CATE (Citi Architecture & Technology Engineering) and Business representatives
- Ability to lead through influence and a keen understanding of business dynamics
- Innovative. Well versed in developing new