End User Support Intermediate

hace 1 semana

Heredia, Costa Rica Equifax A tiempo completo

The End User Support Analyst provides Level 1 and Level 2 end-user software and hardware support. Will document requests, incidents and user queries, and monitor solution processes.

**What you’ll do**:

- Identifying, diagnosing, and resolving the level one issues in computer hardware and software in mainframe systems such as laptops and PCs.
- Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.
- Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mail, or in person.
- Resolving network-related issues like local area connection problems, network access, mails, internet, dial-ins, etc.
- Assisting in the installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

**What experience you need**:

- High School Diploma / Technical High School Graduate.
- Fluent in English skills both oral and written (B2 / C1).
- Technical Support Technician certification or similar.

**What could set you apart**:

- Basic knowledge of Windows Server Operating Systems.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Solid analytical & problem-solving skills.
- Exceptional customer service orientation.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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