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Senior Application Support Specialist

hace 2 semanas

Heredia, Costa Rica DHL A tiempo completo

You will make a difference and love your job here The required technical skills you will bring to this team are: (1) Degree in Computer Science (2) Windows Server 2012 and 2016 (3) Strong Customer Focus (4) MSSQL 2012 and 2016 (5) Bilingual in Spanish and English (6) Citrix support knowledge, (7) FTP and (8) IIS Web Server
- In your day-to-day role here, you will provide English and Spanish speaking customers with:

- continuous improvement ideas to raise the service quality for better network profitability
- proper problem management with the aim of eliminating the recurrence issues
- management and resolution of all tickets within the agreed target resolution times
- best practices for all incidents
- Able to work on-call bi-weekly from 5pm-8am CR (GMT-6)
- Our team of dedicated, technical professionals have created a culture where our people love to have fun, smile, and deliver respect and outstanding results to their customers every time. We look for the same in you If this describes you then we would like to hear from you:

- Degree in Computer Science, Information Systems or equivalent experience
- Windows Server 2012 and 2016 and MSSQL 2012 and 2016
- Self-driven and creative problem solving skills and ability to work conceptually
- Customers and end-users focused
- Must be able to communicate effectively in English, both written and oral
- Added advantage with experience in any of these:

- Ø PowerShell
- Ø Grafana Monitoring
- Ø Forwarding business
- Ø ITIL Certification or equivalent experience

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.