Pt&e Coe Manager, P2p

hace 6 días

San José, Costa Rica Pfizer A tiempo completo

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues, in addition to a successful partnership with a Business Process Outsourcing (BPO) partner, Genpact, in one location globally.

The GBS Finance PT&E CoE Manager is responsible for delivering operations of the T&E expenses reimbursement finance process at high quality standards in line with key objectives and agreed service level. The PT&E CoE Manager will serve as a customer facing point of contact for the PT&E CoE’s key stakeholders and customers. This role will also manage the internal aspects of a team of approx 8-10 analysts, including resource management, task allocation, workload balancing, and quality assurance

POSITION RESPONSIBILITIES
- Develop Key Performance Indicators and Service Level Agreements to manage the operation effectively and in line with stakeholder’s expectations.
- Manage process risk by the development and implementation of policies and internal controls to comply with accounting guidelines.
- Manage operations with a process improvement focus, implementation of best practices and project management discipline.
- Collaborate with internal and external auditors to ensure successful audit results and compliance with US GAAP and company policies.
- Manage talent through the recruitment, onboarding, and training employees to ensure the delivery of operational objectives.
- Develop a high performing team through employee engagement, talent retention, development and succession planning.
- Partner with stakeholders in order to define objectives, align expectation, and ensure an “end to end” approach to process change and improvements.
- Define strategies to achieve objectives and goals while effectively managing service delivery cost.
- Ensure adequate end-to-end PT&E CoE (systems and process combined) end user documentation, training, and related change management documentation is created and updated.
- Responsible for ensuring PT&E transactions designed based on business requirements in order to determine the completeness of the information and process component.

**Qualifications**:

- Bachelors required. MBA/Masters Finance/Accounting is preferred.
- Minimum 5 years of Finance Services experience
- SAP, Ariba, MDG’s experience an advantage
- Fluency in English and Spanish Required and Portuguese Desired
- Management and supervisory experience required.
- Solid experience of leading change and demonstrates change agility
- Strong knowledge of business processes supported by transaction processing capabilities
- Must be able to work independently, capable of handling multiple projects and deadlines simultaneously
- Strong communication, interpersonal, and organization skills required
- Demonstrated ability to build, lead and manage an effective team of highly qualified and culturally diverse professionals

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Finance & Accounting

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