HRss Tier 1 Support
hace 3 días
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to managing cases, answering phone calls & live chats. Additionally, the Ops Support Specialist 5 supports Employees navigating through direct access options available: Service Now, Help Center, Citi For You, Workday etc. The overall objective of this role is to provide day-to-day operations support in alignment with Citi HRSS Service model. **Responsibilities**: - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients. - Identify opportunities to offer value added self-service option to employees and finding solutions to their inquiries. - Support any new service of products available for end users : Employees & Managers. - Resolve complex problems based on best practice/precedence, escalating as needed. **Qualifications**: - MInimum 1 year of relevant experience related to help center / support services - Advanced English level - Proficient in Microsoft Office - Demonstrated analytical and problem solving skills. - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - High School diploma finished This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. C05 Resident - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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HRss Nam Stakeholder Services Relationship Manager
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe role will have strategic and operating accountability for HRSS Relationship Management HR Shared Services (HRSS) for NAM. Areas of responsibility includes defining and executing business, function, and employee engagement models and developing strategic partnerships with the Regional and Global HRSS Services team. The role will also provide high-touch...
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HRss Global Core HR Ba and System Support
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoHR Shared Services (HRSS) is a team under Citi Shared Services (CSS) that partners with Human Resources (HR) in executing administrative, transactional HR activities in centralized hubs within Citi. HRSS is a service-focused organization empowering Citi Employees, Citi Alumni, and HR Partners through Self Service tools. HRSS provides integrated services by...
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Customer Support Tier 1
hace 2 semanas
Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...
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HRss Risk
hace 7 días
Heredia, Costa Rica Citi A tiempo completo**Control Analyst - C10** **Human Resources Shared Services - Risk & Control** **Responsibilities**: - ** Support Control Programs**:Provides support to critical risk and control initiatives and programs, including but not limited to Records Management, Continuity of Business and Wide Area Disruption, End User Computing management and retirement, Manager...
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HRss Support Specialist
hace 5 días
Heredia, Costa Rica Citi A tiempo completo**Job Description**: The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup...
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HRss Relationship Manager
hace 1 semana
Heredia, Costa Rica Citi A tiempo completoHRSS Relationship Manager (C12) is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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HRss Support Specialist
hace 1 día
Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services team. Additionally, the Ops Sup Analyst 1 serves as the...
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HRss Comp
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe HRSS Compensation & Benefits T&A Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of...
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HRss Latam Payroll Operations Head
hace 7 días
Heredia, Costa Rica Citi A tiempo completoThe LATAM Payroll Ops Head will be accountable for effectively and efficiently managing all operational and managerial aspects of People, Processes and Partners related to Payroll Operations. This role should ensure people growth, development and accountability. Ensure robust governance and control over the e2e payroll operations. Work closely with all...
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HRss Support Specialist
hace 2 semanas
Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the...