HRss Support Specialist

hace 6 días

Heredia, Costa Rica Citi A tiempo completo

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Stakeholder Services Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Resolve employee inquiries and supervise escalated issues, providing efficient and effective customer service - Communicate daily with management on productivity, quality & availability, - Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed - Support expansive and diverse array of services - Assist with ongoing Lean and process improvement projects - Resolve complex problems based on best practice/precedence, escalating as needed **Qualifications**: - Bachelor’s degree/University degree or equivalent experience - Previous relevant customer experience - English proficiency is a most - Proficient in Microsoft Office - General knowledge of client reporting across the industry and our competitors - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills - Consistently demonstrates clear and concise written and verbal communication skills This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required hrsupportcr C09 3 OPENINGS Hybrid - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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