HRss Latam Payroll Operations Head

The LATAM Payroll Ops Head will be accountable for effectively and efficiently managing all operational and managerial aspects of People, Processes and Partners related to Payroll Operations. This role should ensure people growth, development and accountability. Ensure robust governance and control over the e2e payroll operations. Work closely with all stakeholders of LATAM Payroll and build strong and collaborative relationship to enable progress for People, Processes and Partners.

**Responsibilities**:

- The management oversight and delivery of all services and support provided by the HRSS Payroll Organization within the region.
- The recruitment and development of high performing team members, including creating talent development opportunities for high potential staff and ensuring robust operational coverage and actionable succession plans for all critical positions.
- The regional leadership of all change initiatives impacting the Total Rewards activity set in the region, including new supplier implementations.
- Developing and maintaining strong relationships with all key stakeholders, promoting timely and open communication and productive partnerships to address common challenges.
- The Region Head works in partnership with the respective Global Process Lead for each process stream to ensure compliance with all standard operating procedures and timely and accurate transaction processing.
- Creates and manages the documentation of internal procedures and business requirements.
- Interacts with customers on production and project support. Plans and executes complex projects and coordinate over a broader departmental spectrum.

**Process Management, Validation and Control**
- Ensure Payroll operations throughout the region are executed in compliance with standard operating procedures and consistently meet the committed service standards (completeness, timeliness, accuracy).
- Manage the Payroll “footprint” (location of resources) in the region, maximizing the concentration of resources in Citi Service Centers.
- Ensure all established operational controls and reasonability checks are performed on a timely basis, and that the results of the testing are evidenced.
- Ensure Payroll delivery complies with all country legal and fiscal requirements and that all regulatory requirements are consistently met.
- Ensure all Payroll processes are demonstrably “audit ready” at all times and assume management responsibility for the successful outcome of all internal and external audits within the region insofar as they relate to the payroll activity set.
- Ensure regular, documented vendor reviews are performed and that appropriate measures are taken to remediate poor vendor performance. Track ongoing vendor performance to ensure full remediation has occurred.

**Management and Supervision**
- Provide Leadership and Management direction for the Payroll Organization within the region.
- Management and delivery against all regional goals, including performance metrics, productivity commitments and financial plans.
- Partner with the global Payroll GPO on payroll vendor selection. Lead the regional implementation of vendor changes, ensuring that projects are delivered on time and in compliance with all Citi TPM and Operational Readiness requirements.
- Identify opportunities for and drive improvement in control processes, delivery practices and systems.
- Share identified best practices within the region with the Total Rewards leadership team. Identify and implement best practices that have been pioneered in other regions and/or functions.
- Provide leadership to ensure the timely regional implementation of global initiatives.
- Drive talent development for the regional Payroll organization, including the development of actionable succession plans for all critical positions.
- Actively support employee engagement activities for the region to promote timely two-way communication and a strong sense of ownership and common purpose across the team.
- Represent the HRSS Payroll organization in meetings with Citi’s regional leadership team and with senior visitors to the region.
- Represent and advocate for the needs of the region in Payroll leadership forums.

**Qualifications**:

- 5+ years of experience in a related role
- Requires basic commercial awareness.
- Ability to provide evaluative judgment based on analysis.

**Education**:

- Bachelor’s/University degree, Master’s degree preferred.

**Skills and qualifications**
- Experience in an HR Shared Services environment is beneficial.
- Demonstrated leadership experience in the operation and standardization of multi-country payroll environments, including expatriates, benefits and payroll accounting and general accounting.
- Experience in Change and Project Management
- Strong payroll processing and tax knowledge
- Strong people management and leadership skills
- Strong analytical and problem-solving skills
- Financial management skills
- Strong facilitat