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Office Productivity Software Support Specialist
hace 2 semanas
Join Intel and build a better tomorrow. Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So, join us and help us create the conditions that will shape the future for decades to come. This is a technical role that will work with the End User Collaboration partners to deliver the Microsoft 365 technologies that Intel needs at the right cost, time, and quality.
As the Office Productivity Software Support Specialist, you will be responsible for but not limited to
- Supporting the resolution of complex Microsoft 365 incidents and tasks, identifying the root cause of problems, and driving closure as needed. For example, on installation, configuration, and support of Microsoft Office 365 on various platforms.
- Accurately document all work performed through ticketing system including details and outcomes
- Supporting the documentation of present and future support tools by managing evergreen updates and ensuring that the support documentation is complete.
- Working on key IT escalations related to Microsoft 365 products.
- Providing support and driving improvement to internal scorecards, KPIs, Service Management processes based on ITIL best practices.
- Comfortable working in an Agile/SAFe/Scrum Agile Persistent Team environment.
- Problem-solving and analytical skills.
- Tolerance for ambiguity.
- Customer-Obsessed Thinker rather than doer.
**Qualifications**:
Minimum Qualifications:
- 1-2 years of experience in any one or combination of Microsoft 365, Active Directory or other cloud-based system, and troubleshooting experience.At least 1 year of
- At least 1 year of Experience with desktop administration and remote desktop support.
- At least 1 year of Experience with ServiceNow as the ticketing service management tool
**Inside this Business Group**:
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.
