IT Support Specialist

Your Role

The IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items). Also you will provide first-line response to end user incidents received via service desk requests and office operational requirements; Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.

What You Will Do
- Responsible for managing user accounts, permissions, and security settings.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Responsible for managing and configuring the Hybrid wizard and Mail flow connectors and rules.
- Responsible for managing and configuring the SharePoint, One Drive for Business Administration, controls, permission, and log maintenance.
- Responsible for managing and configuring OneDrive support.
- Responsible for managing and configuring MS TEAMS support.
- Office 2016 Suite/0365 support.
- License management for 0365 (e.g., assign/revoking E1/E3/E5 licenses in Office 365 Tenant), review of licenses to ensure license compliance and optimize capacity.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- Develop Exchange/SharePoint PowerShell scripts to automate the provisioning and deployment process.
- O365 Administration using Admin console and PowerShell, providing day to day administration support in a O365 environment along with creating troubleshooting documents and working with the customer-facing peers.

Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3+ years as system administering O365, Exchange, Azure Active Directory and SharePoint environment.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft certifications fields are a plus.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Good understanding and troubleshooting of user-level issues.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Able to provide occasional off hours for maintenance support.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.