Manager, Program Management, Strategic Account

hace 2 semanas

San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of delivering results through a team.
- Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Excellent verbal and written communication.
- Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
- Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
- Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.

The SAS Business Accelerator Team (SBAT) focuses on accelerating the 3P Flywheel inputs through strategic initiatives and relentless focus on inputs. We provide best in class services to SAS Sellers through programs that focus on the growth flywheel, in partnership with SAS CSM teams and internal Amazon teams. SBAT focuses on reducing laborious and mundane tasks for CSMs through automation and centralization in collaboration with Product/Tech along with standardization of initiatives to enable SAS teams to deliver services at scale.

Key job responsibilities
1. Lead a team of Program managers to drive growth for a key domain within SBAT
2. Create and drive strategy for the domain, define metrics, goals and factors which determine success for the domain.
3. Drive goals for your domain at SAS level, drive the goals internally within SAS broken up at a CSM program level.
4. Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
5. Partner with external teams including Category Management, Finance, Global Customer Success Management, and Central Support teams to align programs and initiatives to drive growth.
6. Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
7. Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership.
8. Drive and facilitate highly complex projects; focuses on results and measuring attainment of outcomes.
9. Influence stakeholders (including Global process owners, leadership) outside your direct area of responsibility to ensure delivery.
10. Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.

San Jose, CRI
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
- Ability to effectively manage team and juggle multiple projects and priorities in a fast-paced, deadline-driven environment.
- Experience in change management and driving adoption of new tools, processes, and decision support.
- Superior communication and presentation skills
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Strong attention to detail and excellent problem solving skills.
- Graduate/Master’s degree in related field
- Certified Six Sigma Green or Black Belt is a plus

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