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Account Management, Strategic Account Services
hace 3 semanas
Bachelor’s degree.
- Proficiency on English Language (Written and Spoken).
- Experience using analytical, sales, and productivity tools.
Account Manager
- 3+ years professional experience.
Senior Account Manager
- 4+ years professional experience with a focus in relationship management and negotiation skills.
Manager, Account Management
- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.
- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations
Job summary
The Strategic Account Services (SAS) organization focuses on driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of service through strategic insights and relentlessly high operational standards.
- Account Manager
- Senior Account Manager
- Manager, Account Management
The team influence building and executing strategic joint business plans with your Selling Partners and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities.
ROLES AND RESPONSIBILITIES
The key responsibilities include, but are not limited to:
- Deliver timely, accurate and professional operational support to all Selling Partners
- Build strong relationships with your Selling Partners.
- Drive results in a cross-functional environment.
- Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment.
- Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience.
- 2+ experience in account management, sales, sales operations, marketing, buying, or customer service or publicity agencies.
- E-commerce experience preferred.
- Program management and Scrum experience.
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong attention to detail and excellent problem-solving skills.
- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines and expertise in Excel.
- Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills.
- Proficiency in composing concise, accurate and appropriately targeted responses.
